Managed day-to-day tasks of a team of 12 Tele-Counselors in Delhi, Haryana, and HP.Prepared automated calling sheets for Tele-Counselors and created automated reports with data visualization.Monitored Tele-Counselors' performance metrics including allocated calls, dialed calls, connected calls, and successful calls.Assigned calls to the team based on their respective states in ZOHO CRM/Sheet and cross-checked their work for accuracy.Prepared reports on Tele-Counselors' performance and handled data management tasks including data handling, data preparation, and data management.Collected, organized, and input information into databases, ensuring consistent database security and integrity.Audited Tele-Counselors' calls and WhatsApp messages for quality assurance.Developed and executed shell scripts for task automation and batch processing.Collaborated cross-functionally with diverse teams in cleaning, assessing, and interpreting data.Managed corporate employees' mobile bills and effectively communicated complex information to non-technical stakeholders.

Accountable for the management of Class Teachers Under Test Prep BU.Continues Monitoring of CTs Performance Matrix which includes. - CTʼs Sessionʼs Late Login, No-Showʼs, Doubt Percentage, ART | FRTʼs Recordʼs.Maintaining Separated CTs Calendar for Test Prep BU. - Includes - Allotment of CTs with Respect to their Batch. - Optimization of Batch w.r.t Student-CT Ratio. - CTʼs Daily Utilisation Track across Cross-Functional Team.Daily Operationʼs Handling Including- --Rescheduling of Sessions, and Track of Cancellations. - Updating Live Calendar as per Rescheduling. - Resolving Sessionʼs related queries and Escalation. - Updating of CTʼs Parameterʼs on daily basis (Late-Logins, No-show, - Session Photoʼs, CTʼs activeness, Penalties&Sending out mails for defaulters. - Assigning sessions to CTs for D+1 Day as per Scheduled slots