Handled customer queries efficiently, ensuring quick resolution of issues and concerns related to furniture products and services.Provided in-depth product knowledge to customers, helping them make informed decisions and enhancing their overall experience.Actively engaged with potential clients, offering personalized recommendations to meet their specific furniture needs.Demonstrated excellent communication and interpersonal skills, improving customer retention and satisfaction rates.Contributed to a 10% reduction in return rates by thoroughly addressing customer concerns and ensuring product understanding• before purchase.Collaborated with the sales team, converting 30% of leads into successful sales, significantly contributing to the company’s growth.Delivered a high standard of customer service, contributing to overall company success by fostering a positive customer experience.

Provided exceptional customer support services to Lime users, addressing inquiries, troubleshooting issues, and resolving complaints promptly and effectively.Managed a high volume of customer interactions via phone, email, and chat, ensuring timely and satisfactory resolution of inquiries and concerns.Educated customers on how to use Lime electric vehicles, including rental procedures, payment options, safety guidelines, and troubleshooting techniques.Assisted customers with account management tasks, such as setting up accounts, updating payment information, and resolving billing discrepancies.Collaborated closely with cross-functional teams, including operations and technical support, to escalate and resolve complex customer issues efficiently.Contributed to the improvement of customer support processes and procedures by providing feedback, suggesting enhancements, and participating in training sessions.

Collaborate with clients to understand their products/services and create compelling digital catalogues on the Just Dial platform.Coordinate with clients to gather necessary information, including product details, pricing, promotional offers, for catalogue creation.Ensure accuracy and completeness of catalogue content by verifying information provided by clients and conducting quality checks.Optimize catalogue listings for searchability and user engagement through strategic use of keywords and relevant content.Work closely with internal teams, such as design and content creation, to ensure timely delivery of high-quality catalogues.Provide ongoing support to clients, including updates and revisions to existing catalogues based on feedback or changes in product offerings.