SAP CRM sales,and service

1. Creating planning profile, action profile along with lead management, Action box configuration 2. External list management (ELM), CIC application area/interactive script 3. Customized Product Hierarchies with Categories, Set types and Attributes, marketing plan and campaigns 4. Segmentation of Business Partners using segment builder and created the Target groups, profiles and profile sets etc. 5. Lead Management, Defined Lead Origins, Lead Groups and Lead priorities, questionnaires for leads and assigned qualification levels for questionnaires6. Customized sales Transaction types and assigned the org data profiles, status profile, and partner determination procedures. 7. Customized Transactional Types depending upon the client's business requirement. 8. Customized partner determination procedure. 9. Creating Product Catalogs and assigning it to Target Group10. worked with team on business scenario's to find out the resolutionPROJECT #2, SYNOPSIS1.

Organizational model Territory Management Product master CRM Business Transactions (product category and hierarchy, attributes and set type, number assignment to set type.Agent functions and processes in the IC Opportunity Management.Marketing Planning and Campaign Management Customer Segmentation (segmentation of BP with target group)External List Management Lead Management.Strong understanding of Sales functionalities in CRM Deep understanding and well versed in configuring and customizing the key core concepts of SAP CRM including CRM Marketing Planning and Campaign Management, CIC (IC Win Client customizations).Functionalities through modular view of SAP CRM 4.0.Thorough understanding of Marketing, Sales and Service business practices.PROJECT #3, SYNOPSIS1.

Project Type : Support projectDescription:The; is a leading Manufacturer and Exporter of sleeping Mattresses catering to all segments of life style. It also has wide range of varieties covering all sectors of ages. Client is repositioning itself from sleep Comfort to Home Comfort. The client has its office and Manufacturing Plant in Karnataka and makes its presence in other parts of the Country through its extensive operations in 45 branches around the country & has 4000 dealers. Role Description:1. Understanding the functional specification and analyze the business process.2. Involved in the requirement gathering and scoping for Marketing, Configured and presented a demo system for marketing. 3. Creating Business partner categories, business partner grouping, and business partner roles,4. Maintaining business partners and relationships, field grouping, forms of address, data origin, status management, Group numbering, visual screen configuration.5. Creating Divisions, Distribution channels and organizational structure (creating Organizational model,OU creation and assign employee and positions assign attributes, functions and address) ,Worked in marketing planner in creating marketing programs, marketing plans and campaigns6. Organizational Data Determination (organizational model category, responsibility and data profile.) Defining Partner determination procedure7. Creating transaction, quotation, sales order, item category and item category determination, creating territory and hierarchy.CRM Basic data & customizing settings for these objects

Project Type : Implementation Description:Synergy is a corporation owned by the Government of Western Australia. It retails electricity to residents and both electricity and gas to businesses in the state. Synergy is Western Australia's largest energy retailer. .

Location : Software Information Solutions, BangaloreFunctional : software business related

Project Type : Support project for Videocon Merging .Client: Videocon Group (VGRP) a newly formed entity where in all the brands like Sansui , Akai , Kenstar , Electrolux , Kelvinator are merged.Client Profile: Videocon Industries Ltd is an USD 2.5 Billion global conglomerate, having operations in Consumer durables, petroleum and energy with its presence in India , Italy , China , Spain , Mexico , Oman. The Company has prestigious Brands like Videocon, Sansui, Hyundai , Electrolux , Akai , Toshiba, Thomson and Kenstar as the product line which enables it to compete in every segment of the market.. It has presence across India with the network of 500 Franchise and 110 Branch offices.Job Description:logging the tickets which I received to the tool BMC REMEDY ticket software need to transfer this ticket to the concerned team.Working on the tickets related to issues to Business partners roles , Maintaining business partners and relationships, field grouping, forms of address, data origin, status management, Group numbering, visual screen configuration.,Resolving the problems in the Creating Divisions, Distribution channels and organizational structure (creating Organizational model,OU creation and assign employee and positions assign attributes, functions and address) ,Worked with teams like marketing planner team in creating marketing programs, marketing plans and campaignsWorked back end support to the team which are handling Organizational Data Determination (organizational model category, responsibility and data profile.) Defining Partner determination procedurePROJECT SYNOPSIS

Software information solutions is in the field of software development and support of software's to different companies, it is based in Bangalore, Role Description: 1. Handling the business related queries of customers, based on their requirement need to submit the same to the related team. 2. Resolving the queries of customers and satisfy them. 3. Understanding the requirement of client, based on this submit the same to the management 4. Resolving the issues and business related problems of clients and collecting the detail requirements. 5. Develop business relationship with customers and introduce the products and services to the clients show the demo of developed products 6. Improve Customer Acquisition and Retention, Identify Inefficiencies 7. Plan and implement the new products and acquire the business from new customers. 8. Build the business prospective with client and develop the business relationship with them. 9. Identify new business areas and report to the Management 10. To create reports, remedy tickets forwarding to the concerned teams raised by customers.