Customer Service Representative
Current• Handle incoming customer calls using a variety of Contact Centre technologies and telephony platforms. • Handle customer queries, complaints, and concerns in a professional manner. • Escalate customer calls to Contact Centre Supervisor/Manager in line with business rules. • Manage recognition and rewards programmers linked to customer satisfaction measures. • Maintain Contact Centre standards for customer service levels. • Ensure compliance with all applicable policies and regular requirements on Information security.
Feb 2020 - Present
