Mohammed Mustafa Ali Eshag Email and Phone Number

• Designed incident response plans for different cloud security breaches, aided in 100% action plan over sentiments.• Bridged 100% communication gap between the customers, business, sales, and technical teams.• Ideated, advocated the integration of Opsgenie with AWS accounts and FortiGate firewalls for alert management.• Performed well architected framework review for multiple AWS accounts and remediated different security findings.• Conceptualized, spearheaded, and organized multiple sessions for new cloud security updates for technical team members which helped in better understanding of security products.

• Led a team of 2 Engineers and 3 interns while handling technical support and project delivery.• Delivered 2 United State AID projects by implementing full technical solution and introducing multi-layer securityapproach.• Deployed, replaced and upgraded over 60 security appliances (hardware and virtual machines).• Facilitated and supported installation, implementation, maintenance, education, and documentation of technicalproducts across functional teams boosting 40 % in overall performance.• Reduced the technical / intellectual (IT) distance between the client and the engineer by 90% while alsothoroughly evaluating the customer's overall business goals and objectives.• Developed accurate and creative technical solutions to end-user problem to ensure their satisfaction by 95%.

• Replaced 25+ Cisco routers (Series - 1800, 1900, 2900) in less than 2 months.• Responded within 10 minutes as the first line of support for WAN technologies and ACS server authenticationproblems.

• Administered First line of support resolving LAN technologies for 25 branches.• Co-ordinated problem resolution with other 7 team members.