Mohammed Mustafa Baig Email and Phone Number

• Communicating with clients both in-person and over the phone to understand their travel requirements thoroughly.• Offering expert advice to corporate clients on a range of travel options including international destinations, tours, accommodation, transportation, insurance, and fares.• Crafting personalized itineraries that align with clients' preferences and budgets, showcasing attention to detail and creativity.• Utilizing Global Distribution System (GDS) to make and confirm… Show more • Communicating with clients both in-person and over the phone to understand their travel requirements thoroughly.• Offering expert advice to corporate clients on a range of travel options including international destinations, tours, accommodation, transportation, insurance, and fares.• Crafting personalized itineraries that align with clients' preferences and budgets, showcasing attention to detail and creativity.• Utilizing Global Distribution System (GDS) to make and confirm bookings swiftly and accurately.• Issuing tickets and pertinent travel documents to facilitate smooth travel experiences.• Staying abreast of travel regulations, visa and medical requirements, baggage limits, safety protocols, and local customs to provide up-to-date advice and ensure compliance.• Flexibly modifying bookings to accommodate changes in clients' circumstances, demonstrating adaptability and problem-solving skills.• Actively participating in ongoing training sessions with team members and management to enhance skills and knowledge.• Adhering to travel policies meticulously while maintaining autonomy and maximizing business and personal bookings.• Prioritizing on-time performance, particularly in emergencies, to ensure client safety and satisfaction.• Implementing promotional techniques to boost sales of leisure products and enhance client engagement and satisfaction. Show less

• Identify key decision-makers and stakeholders within target companies.• Develop and implement strategic business development plans to achieve sales targets and expand market presence.• Generate leads through various channels including cold calling, networking, referrals, and digital marketing.• Identify and qualify potential clients or partners based on their needs, requirements, and fit with company offerings.• Build and maintain strong relationships with key stakeholders… Show more • Identify key decision-makers and stakeholders within target companies.• Develop and implement strategic business development plans to achieve sales targets and expand market presence.• Generate leads through various channels including cold calling, networking, referrals, and digital marketing.• Identify and qualify potential clients or partners based on their needs, requirements, and fit with company offerings.• Build and maintain strong relationships with key stakeholders, including clients, partners, and industry influencers.• Cultivate long-term relationships through regular communication, meetings, and networking events.• Act as a trusted advisor to clients, providing insights, recommendations, and solutions to address their business needs.• Manage the end-to-end sales process, from initial contact to contract negotiation and closure.• Prepare and deliver compelling sales presentations, proposals, and pitches to prospective clients.• Collaborate with internal teams to develop customized solutions and proposals that meet client requirements.• Monitor sales performance against targets and KPIs, analyzing sales data and trends to identify areas for improvement.• Prepare regular reports and updates on sales activities, pipeline status, and business development efforts.• Provide insights and recommendations to senior management based on sales performance and market feedback. Show less

Manage the day to day operations of the retail office team and ensure that all customers are provided with excellent customer service. Ensure the retail office team are aware of and work to consistently meet and exceed reservations sales targets.Coach, manage, develop and motivate direct reporting agents and Customer Sales and Service Team Leaders. Ensure that team and individual agent performance is at the required standard and maximise the productivity of each… Show more Manage the day to day operations of the retail office team and ensure that all customers are provided with excellent customer service. Ensure the retail office team are aware of and work to consistently meet and exceed reservations sales targets.Coach, manage, develop and motivate direct reporting agents and Customer Sales and Service Team Leaders. Ensure that team and individual agent performance is at the required standard and maximise the productivity of each individual member. Conduct regular performance management reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and management.Ensure that sales policies and retail office procedures are clearly understood, applied and adhered to by the team. Interpret information received from Emirates Group and senior management and communicate to the operation, thereby ensuring that up to date information on products and services is always available.Provide necessary on job instructions and training to staff and new joiners. Ensure that sales policies and retail office procedures are clearly understood, applied and adhered to by the team. Conduct regular team briefings to ensure that the team is aware of new products, policies and procedures as and when they are introduced.Monitor the discipline, grooming andconduct of the teamDelegate tasks based on ability of the staff, ensuring a fair and even distribution of work among both the reservations and ticketing teams.Research, promote and implement new program, sales, service and employee satisfaction initiatives in order to achieve contact centre and network revenue, quality and employee satisfaction and attrition targets.Control and maintain records for all revenue accountable documents such as tickets and MCOs ensuring that usage is monitored in order to provide necessary accounts at the end of the day. Prepare and reconcile end of day banking and bank monies as appropriate. Show less

Coach, develop, and motivate a team of agents within the contact centre to ensure they have the required skills/knowledge to achieve team sales revenue and/or sales conversion targets.Manage the day to day operations of the team and ensure that all customers are provided with excellent customer service and maintain set quality levels for all customer Interactions.Ensure that all customer complaints received are objectively investigated and liaise with team members and management… Show more Coach, develop, and motivate a team of agents within the contact centre to ensure they have the required skills/knowledge to achieve team sales revenue and/or sales conversion targets.Manage the day to day operations of the team and ensure that all customers are provided with excellent customer service and maintain set quality levels for all customer Interactions.Ensure that all customer complaints received are objectively investigated and liaise with team members and management to recommend remedial/corrective action.Ensure that sales policies and contact centre procedures including the use of reservations sales systems are clearly understood, applied and adhered to by the team. Conduct regular team briefings to ensure that the team is aware of new products, policies and procedures as and when they are introduced.Monitor the discipline, grooming and conduct of the team so that relevant internal standards of behaviour and working practices are adhered to.Ensure that team and individual agent performance is at the required standard and maximise the productivity of each individual member. Conduct regular performance management reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and management.Provide necessary on job instructions and training to staff and new joiners and regularly conduct briefings to update the team on necessary operational changes. Delegate tasks based on ability of the staff, ensuring whenever possible a fair and even distribution of work among the team.Through coaching and quality monitoring for all customer interactions identify team and individual training needs and recommend appropriate training programs. Ensure that the training delivered to the team is put into effect and feedback given on the program success.Measure employee satisfaction and recommend initiatives to increase retention and engagement of staff. Show less

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.Highlight to customers the legal requirements covering their journey such as passport, visa &… Show more Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. Ensure that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relationship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs. Reservations and Ticketing Offices only.Follow up on quotes given to customers and agents to consistently look at opportunities to increase the tonnage and maximize revenue. Keep customers and/or agents notified on the status of their shipment. Show less

Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards… Show more Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.Deputise for the Customer Sales and Service Team Leader in their absence and provide help and support to junior team members and assist in coaching and development activities.Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters and around thereby providing various options to the customer which will assist in increasing sales.Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. (Reservations and Ticketing Offices only)Whenever possible create a database of all potential customers and develop a personal relationship with them by regular communication. Show less

• Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.• Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on… Show more • Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.• Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services. Show less

• Ticket Issuance: Managed domestic and international ticketing for various clients.• Document Quality Assurance: Ensured accuracy and compliance in all issued travel documents. • Additional Travel Services: Facilitated comprehensive travel services including health insurance and currency exchange. • Visa and Passport Services: Handled all aspects of passport and visa documentation efficiently. • Training and Development: Conducted training programs for new staff to uphold… Show more • Ticket Issuance: Managed domestic and international ticketing for various clients.• Document Quality Assurance: Ensured accuracy and compliance in all issued travel documents. • Additional Travel Services: Facilitated comprehensive travel services including health insurance and currency exchange. • Visa and Passport Services: Handled all aspects of passport and visa documentation efficiently. • Training and Development: Conducted training programs for new staff to uphold service standards. • Corporate Client Management: Served major corporate clients with complete travel solutions, enhancing customer satisfaction and loyalty. • Loyalty Program Management: Developed and managed loyalty promotions to drive customer engagement. • Interdepartmental Collaboration: Worked closely with various departments to ensure seamless integration of new business processes. Show less