Helping manage the network and supporting users between all hospitals under the Royal Free Trust.• Supporting and Maintaining the network at 6 different hospitals, within the Royal Free Trust.• Configuring Cisco, Brocade Switches, and Checkpoint Firewalls. • Upgrading and transitioning from a Brocade core, to a Cisco 6800 VSS Setup.• Monitoring network devices using SolarWinds.• Employing 802.1x on all wired and wireless connectivity.• Managing core equipment, configuring OSPF and spanning tree.• Switching users to relevant VLANs• Working on escalated tickets.• Ensuring the wireless service runs smoothly, on Cisco AP's via Cisco Wireless Controller.• Virtualization - Hyper V/VMware• Aruba Wireless

Managing and maintaining Cisco switches at an ISP level. Managing and upgrading core equipment, such as Cisco switches, routers and firewall's. Configure Vlans, Spanning Tree, Trunk ports, Access PortsConfigure Access Lists, Control Plane, Router On a Stick.Configure IPsec VPN'sSite-to-site VPNSRemote Access VPN'sStatic RoutesIP TelephonySIP

Supporting under 1500 users at one of the biggest Advertising companies – Ogilvy. Providing 1st/2nd line support with tasks that include:• Assigning support problems to relevant individuals for further action or where escalation is required.• Helping manage the various user directories, e.g Active Directories, Exchange mailboxes. - sharing the responsibility of adding and deleting user profiles from the system.• Imaging Windows laptops, Macbooks and iMacs.• Troubleshooting iMacs and Windows remotely.• Ensuring the helpdesk phone and mailbox are both monitored and answered.• Setting up Cisco IP Phones – Cisco Unified Communications Manager• Switching users to relevant VLANs• Installing VPN for clients ensuring users have access to network drives remotely.

Supporting the needs of end users within three branches in the Eastend of London, providing 1st Line/2nd Line support doing the following tasks:• Ensuring the Helpdesk phone and mailbox are both monitored and answered• Providing effecting and immediate first line support to users to keep service running for clients.• Upgrading end users PC’s for better performance.

Supporting over 12000 users worldwide providing Help desk services for the users. I am performing following tasks:• Ensuring the Helpdesk phone and mailbox are monitored and answered• Providing prompt and effective first line support and troubleshooting to users requiring assistance of the IT department.• Assigning support problems to relevant individuals for further action or where escalation is required.• Helping manage the various user directories, e.g Active Directories, Exchange mailboxes. - sharing the responsibility for adding and deleting user profiles from the system.• Participated in many Company IT Projects• Providing users 1st line/ 2nd line of support for IT systems• Resolving users problems through email, telephone and recording their complaints• Ensure SLA's are met• Escalate incidents to 3rd line support• PC administration using Citrix experience• Building machines and software installations• Desktop support for windows xp/ windows 7• Installation of software on clients’ machines• Active Directory administration• Microsoft exchange administration• Maintaining LAN using Cisco switches/routers