o Executed a million-dollar Sprinkler system replacement project in a 1400-unit facility, managing and supervising 10-15 vendor staff over 10 months.o Facilitated the launch of new operational software and ensured a smooth transition, not just on my property but across the board. o Plan, direct and evaluate the operations of the facility engaged in wholesale and retail sales.o Trained, Managed, and assigned staff duties. o Studied market trends to determine consumer demand… Show more o Executed a million-dollar Sprinkler system replacement project in a 1400-unit facility, managing and supervising 10-15 vendor staff over 10 months.o Facilitated the launch of new operational software and ensured a smooth transition, not just on my property but across the board. o Plan, direct and evaluate the operations of the facility engaged in wholesale and retail sales.o Trained, Managed, and assigned staff duties. o Studied market trends to determine consumer demand, potential sales volumes, and the effect of competitors' operations on sales.o Determined merchandise and services to be sold according to customer needs, preventing dead stocks.o Plan budgets, authorize expenditures, and monitor revenues.o Evaluate and improve customer service and respond to customer requests and issueso Improved sales and service KPIs (for example google reviews) o Ability to de-escalate customer concerns and solve them at a property level. Show less

* Received best focus group award- Ensured Customer satisfaction- Achieved targets- Managed large customer volumes- expertise in Multi-Tasking- accounted daily finances

- Guaranteed customers satisfaction -Ensured product quality-exhibited loyalty to customers as well as management-proven hardworking employee