Mohammed Nadeem Uddin Email & Phone Number

Expertly manage inbound and outbound calls and emails to address customer inquiries and service faults, utilizing the NATAMA tool for precise troubleshooting.Proficient in employing scripting languages within the NATAMA tool to enhance technical support capabilities.Demonstrated expertise in leveraging Salesforce to efficiently manage and create customer cases.Skilled in providing technical support and ticketing through the ServiceNow platform.Effectively escalate issues to appropriate teams, ensuring swift and accurate resolution of customer concerns.Excel in managing customer expectations and experiences, consistently achieving high levels of customer satisfaction.Authorized to provide credit compensation for service disruptions, maintaining customer trust and transparency.Conduct thorough service check follow-ups with customers to confirm resolution and satisfaction.Proficient in compiling and analyzing daily, weekly, and monthly data reports using Excel for informed decision-making.Provide dedicated support to U1 band teams, ensuring operational excellence and superior customer service.

Master

Bachelor

Ssc, Class X