Mohammed Naeem Email & Phone Number

Lahore, Punjab, Pakistan

Working as a senior software engineer in the System Integration and Deployment (SID) department at Afiniti .I am responsible for technical integration and deployment of Afiniti product in a telephony environment such as Genesys. The deployment involves technical discovery, integration design, user acceptance testing and tier-2 support.Tier-2 support involves using MySQL, PostgreSQL, Greenplum and log analysis to uncover trends and patterns to solve production issues.Was involved in the development and testing of a windows service developed by SID team, called ‘Agent Unlocker’, the application was used to change agent states of problematic agents, we used C# , (since it has genesys SDK) for development work. The application used to parse JSON data from an API which was provided by one of the main afiniti service, the data was cleaned and processed into the afiniti database, then from same database we developed an SP to isolate the problematic agent list, this list was then read by this same application and based on the employee id provided by the sp the application took action on the agents, the actions itself , along with various other features developed for this application was highly customizable so as to make if more generic so that team members on other clients could use it as well. Was also responsible for automating a lot of existing processes through python code, including coding and maintaining a utility known as DFR (dynamic flat routing) which is a python application that is a revenue(gain) impacting application created by our team, it involves checking availability of certain group of agents (where we mimic the grouping done by Bouygues Telecom) and based on availability we provide either an expanded target or restricted target for our AI team to do their intelligent pairing. The code for this utility is in python and we plan on containerizing it in the future

Lahore District, Punjab, Pakistan

Working as a software engineer in the System Integration and Deployment (SID) department at Afiniti .I am responsible for technical integration and deployment of Afiniti product in a telephony environment such as Genesys. The deployment involves technical discovery, integration design, user acceptance testing and tier-2 support.Was involved in the development and testing of a windows service developed by SID team, called ‘Agent Unlocker’, the application was used to change agent states of problematic agents, we used C# , (since it has genesys SDK) for development work. The application used to parse JSON data from an API which was provided by one of the main afiniti service, the data was cleaned and processed into the afiniti database, then from same database we developed an SP to isolate the problematic agent list, this list was then read by this same application and based on the employee id provided by the sp the application took action on the agents, the actions itself , along with various other features developed for this application was highly customizable so as to make if more generic so that team members on other clients could use it as well. Was also responsible for automating a lot of existing processes through python code, including coding and maintaining a utility known as DFR (dynamic flat routing) which is a python application that is a revenue(gain) impacting application created by our team, it involves checking availability of certain group of agents (where we mimic the grouping done by Bouygues Telecom) and based on availability we provide either an expanded target or restricted target for our AI team to do their intelligent pairing. The code for this utility is in python and we plan on containerizing it in the futureCurrently handling 4 accounts at the moment, namely Bouygues telecom France, AXA France and Deutsche Telekom Germany, Turk Telekom Turkey.

Lahore, Punjab, Pakistan

Working as an analyst software engineer in the System Integration and Deployment (SID) department at Afiniti . I am responsible for technical integration and deployment of Afiniti product in telephony environmentsuch as Genesys. The deployment involves technical discovery, integration design, user acceptance testing and tier-2 support. I am also responsible for identifying new feature requirements specific to theproduct and highlight risks related to an implementation project. Moreover, I am alsoinvolved in technical integration details for product certification and collaborate with core engineering (development) teams in feature design.Currently handling 3 accounts at the moment, namely Bouygues telecom France, AXA France and Deutsche Telekom Germany.

I have worked in Udemy as an instructor, I developed a course on the Stellar blockchain network. This course was meant to familiarize the user with the basics of blockchain technology itself, as well as the fundamentals of Stellar blockchain, its use cases and applications and potential benefits.

California, United States

Allied Consultants is an I.T company that deals primarily in software consultancy and designing and developing products. My key area is the development of a product that uses blockchain technology, Stellar, which is one of the many blockchain technologies available. My job includes developing the front end as well as the back end of the application and linking them together. I am also working on building our own private blockchain which employees hyperledger fabric, which itself is a development tool for blockchain framework implementation. Key aspects of the job involve cohesive teamwork as well as punctuality in completing the deliverables on time.• I worked with Thingtrax (partner of Allied Consultants), on a project related to Artificial Intelligence and Computer Vision whereby our client wanted to track employees using particular facial recognition and record their times. • In order to integrate the cameras with our data in cloud the Jetson Nano was used. On the basis of this previous work I’m now working on developing an end to end product (full stack development), smart timesheets. In which I incorporate the facial recognition part with a database, and use the information in that database (related to all employees) and integrate it with a web server. • A raspberry PI with cameras attached takes pictures of every incoming and outgoing face in the camera’s view and dumps the relevant information to a database. The front end, using Javascript and HTML integrates the information from the database to be displayed on the web. • The website has various features that allow the user to monitor the employees’ timesheets, productivity and percentage of productive time they spend in the office along with additional features such as emotion, age and gender analytics of all the employees present

United States

At allied consultants, we had a project in collaboration with Allied Block, working on the Stellar blockchain. Using stellar to develop an interactive options trading page (similar to a stock exchange trading page) with the stellar network acting as a decentralized exchange. The project was an MVP (minimum viable product) . I worked in cohesion with a team to develop both the front and back end of the project each with their own separate databases

Lahore, Pakistan

• Learned how various power electronic converters are used throughout the plant as part of a survey of the plant• Communicated with various staff to gain information about preventive maintenance and corrective maintenance procedures• Learned how industrial PLCs (programmable logic controllers) control the processes of the entire plant under the direction of my supervisor• Learned about industrial safety procedures• Created and delivered presentations on the various safety procedures, SOPs and safety mechanisms of the entire plant and provided cost analysis

Lahore, Pakistan

• Gained information about various control and feedback mechanisms of the latest Range Rover models• Learned about the various electrical systems of the range rover• Did research on various types of sensors; pressure sensors, infrared sensors, as part of the internship

Master'S Degree, Electrical And Computer Engineering, Cgpa 3.85

Activities and Societies: Member IEEE Queen's

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Activities and Societies: Member of social events team for LUMS Olympiad 2015, Member of IEEE LUMS

Bachelor'S Degree, Electrical Engineering, 3.1