Mohammed Nauman Email and Phone Number

• Managed top clients: Axis, Kotak and Deutsche Bank.• Requirement gathering - Define project roles and responsibilities Collaborate closely with customers to draft project scope and objectives.• Effort estimation and cost proposal for project implementation.• Create project plan to fit stakeholders and customer need and delivery within budget on desired outcomes. Full accountability for project results.• Perform project tracking through transparent and concise status reports… Show more • Managed top clients: Axis, Kotak and Deutsche Bank.• Requirement gathering - Define project roles and responsibilities Collaborate closely with customers to draft project scope and objectives.• Effort estimation and cost proposal for project implementation.• Create project plan to fit stakeholders and customer need and delivery within budget on desired outcomes. Full accountability for project results.• Perform project tracking through transparent and concise status reports and time management reports. Proactively identify potential issues, track project member progress against commitments.• Get UAT sign offs and release projects in production on defined timelines and get closure sign offs.• Perform monthly service reviews by publishing newsletters and plan for performance improvement. Show less

• Implemented EMV Co. authentication for 100 plus banks using Agile methodology.• Handle mega accounts - Axis, Standard Chartered, SBI, Yes Bank.• Consistently met and exceeded all KPIs , improvised 5% success rate in retention.• Discover root cause of problems and identified appropriate solutions. Get back to clients with appropriate RCA.• Prepare multiple dashboards for Transaction analysis, Monthly performance.• Host service review meetings, process improvements.

* Monitoring live e-commerce transactions for multiple Banks, Payment Gateway and Merchant Plugin.* Collect BRD and on board new banks.* Provide process and application training to newly added banks.* Configured various auto generation alerts for monitoring purpose.* Prepare multiple dashboards forecasting different analysis and data.* Highlighting of Downtimes or any production issue. Prepare RCA for any production issue.* Work with multiple internal teams… Show more * Monitoring live e-commerce transactions for multiple Banks, Payment Gateway and Merchant Plugin.* Collect BRD and on board new banks.* Provide process and application training to newly added banks.* Configured various auto generation alerts for monitoring purpose.* Prepare multiple dashboards forecasting different analysis and data.* Highlighting of Downtimes or any production issue. Prepare RCA for any production issue.* Work with multiple internal teams and external teams for any production related issues.* Initiate and lead war rooms for any critical escalations/production issues.* Responsible to handle Email escalations from Banks, PG and MPI. Provide training to new joiners.• Successfully on-boarded multiple banks mainly (Standard Chartered, HSBC India, Manila and Philippines location), etc.• Successfully enabled older version of redirection payment method to Bharat eCommerce Payment Gateway (BEPG flow) and improve overall performance.• Established daily dashboards to management to overview every performance.• Implemented smart routing of switching transaction traffic from vendor to vendor (DC -DR) to improve services.• Improved business direction by prioritizing customers and implementing changes based on collected feedback.• Was rewarded multiple times for new implementation and process enhancement. Show less

* Get required instructions from clients to verify applicant's data.* Cross examine verified information.* Highlight errors and log cases to re‑verify.* Close cases once information is verified.* Maintain accuracy of 96% since Data involves Drug tests, Criminal casesetc.* Submit outcome of verified information.

* Raising requests of requirements on LHN.* Creating case history for query received against specified server (LHN).* Identifying query and updating case history.* Assign cases to respective team.* Communicate to onsite engineer if necessary.* Make sure issue raised by client is resolved.* Responsible to make sure all instructions, key points are mentioned in case history before closing case.