Mohammed Nauman Email and Phone Number

− Client: Expedia. − Promotes the company’s products and services through cross-selling, ensuring monthly targets are met thus increasing the revenue and sales. − Providing end to end service while organizing a trip from booking the tickets, reserving the hotels, insurance and creating the itinerary. − Providing accurate information about the company’s products and services; processes, modifications, and cancellations on reservations. − Reservations, Web site support, Bulk bookings… Show more − Client: Expedia. − Promotes the company’s products and services through cross-selling, ensuring monthly targets are met thus increasing the revenue and sales. − Providing end to end service while organizing a trip from booking the tickets, reserving the hotels, insurance and creating the itinerary. − Providing accurate information about the company’s products and services; processes, modifications, and cancellations on reservations. − Reservations, Web site support, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries including customers from EMEA, APAC, North America. − Negotiate any customizations or modifications requested and accommodate to the best level possible. − Handling inbound and outbound telephone calls to assist members and providers. Call types vary from client to client so flexibility and the ability to multi-task. − Core working knowledge of GDS Script such as Sabre and Amadeus. − Follow up with concerned department for out of service vehicles and Collects customer documents. − Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively. − Performs any additional responsibilities as advised by the Line Manager/Supervisor. − Handling and Negotiating sales and/or Rental contracts, inquiries from clients through phone, email, − Regularly updating CRM database containing client details and their information understanding their banking needs. − Proven ability to work autonomously in high pressure/demanding team and working with vendors, clients, and members to help solve problems. Show less

• Troubleshoot business, government and residential voice, video and data to ensure there is a dial tone on phone. • Creating trouble ticket and dispatching out a field tech if issue determined to be physically related.• Documenting customer cases and performing the follow-up calls regarding device performance.• Configure and troubleshoot Customers issues regarding :PCs, Mac via team viewer• Validating the company device via web and mobile app to ensure full device… Show more • Troubleshoot business, government and residential voice, video and data to ensure there is a dial tone on phone. • Creating trouble ticket and dispatching out a field tech if issue determined to be physically related.• Documenting customer cases and performing the follow-up calls regarding device performance.• Configure and troubleshoot Customers issues regarding :PCs, Mac via team viewer• Validating the company device via web and mobile app to ensure full device functionality.• Instructing the program participants on how to utilize the company s energy efficiency devices.• Responded to Customer /user support needs, inquires, and requests promptly and professionally.• Followed through on assignments and issues pertaining to internal customers.• Performed software/hardware installation and support• Ensured that incident queue management goals are met.• Demonstrated the ability to work through complex problems and multitasking.• Communicated with firm wide IT staff, Client Service management, and local Office Administrator as necessary• Providing technical support and incident management service desk functions.• Demonstrating a broad range of desktop PC/Mac user support experience , good working knowledge of wired/wireless network connectivity troubleshooting skills, an understanding of best practices for secure computing.• Familiarity with configuring /troubleshooting popular mobile device platforms.• Analyzing routine and non-routine issues with wireless equipment, software applications and network performance to identify the root cause and deliver the best solution.• Training the junior staff in implementation of various quality tools and procedures.• Handling customers with Apple Products [iPhone, iPad's and iPod's].• Approving the replacements of devices in case of necessity. Show less