I have over 4 years of professional experience in the IT industry, specializing in technical support and Microsoft 365. My journey began with a strong foundation in technical support roles, where I developed expertise in Microsoft 365 and Exchange Server.Technical Skills:Microsoft 365 Support: Proficient in handling M365 technical support, including troubleshooting, problem-solving, and managing user accounts.Office 365 Products: Experienced with various Office 365 subscriptions, user account management, and feature troubleshooting.Application Troubleshooting: Skilled in resolving issues related to application installation, crashes, and specific feature problems.SARA Recovery Tool: Familiar with using the SARA recovery tool for diagnosing and fixing issues.Microsoft Outlook: Proficient in troubleshooting configuration and functionality issues.Email Security: Knowledgeable in SPF, DKIM, and DMARC to secure client data and prevent fraud.Email Management: Experienced with retention policies, shared mailboxes, distribution groups, security groups, and mailbox delegation.Message Tracing: Competent in running message traces and creating transport rules.