Mohammed Naymathullah Khan Email & Phone Number

London Area, United Kingdom

Dubai, United Arab Emirates

• Performing a wide array of duties like managing IT operations and providing IT Helpdesk Support to 900 + Windows 10 users
• Managing AD.Create new AD accounts for Onboaring employees.And assigingng the users to DL’s and respective security groups
• Managing File server, creating and assiging security permissions on the shared folders
• Bulk update of AD attributes using ADManager Plus.Generating custom reports,with respect to disabled users, current active users, las logon users using AD Manager plus
• Effectively rolled out MFA across the user base and mentor the top management and train the users on the effective use of MFA and adding users in MFA group
• 0365 and Azure portal access for checking MS licences and assigning the same to the authorises users

Dubai, United Arab Emirates

• Handled IT Operations & IT Helpdesk team of 8 IT Helpdesk Officers to assist end users 24X7 and acted as Project Lead for implementing LAPS and window 10 migration
• Oversaw entire IT Asset lifecycle from procurement until end of life & disposal as an IT Asset Manager and handled Financial IT Assets on SAP with regards to various cost centres
• Managed Hardware & Software contracts and updated all hardware/ licensed software
• Surpassed target of 95% SLA on Incident, Problem & Change and handled/ implemented Incident Management, Change Management, SR Catalogue, Asset Management using handled Enginer Service desk plus tool
• Provided support to PDA devices & MDB and prepared weekly, monthly & quarterly reports for all minor & major incidents and shared the same
• Made recommendations to improvde reponse & resolution time

Dubai, United Arab Emirates

• Handled a team of 11 IT Helpdesk Officers and provided support to 1600+ end users 24X7 and acted as an ITSM Consultant/ Administrator
• Spearheaded technical support team to provide excellent customer service & rectified all technical issues for Al Ghurair group IT Users
• Increased first call resolution from 25% to 35% and hired/ trained and provided support to service desk representatives & technicians
• Handled allocation of resources within the team and organized scheduled meetings with BU Managers to improve delivery of IT Service
• Acted as the single point of escalation for user complaints & undertaken corrective actions and provided operational level communication within own team & across disparate technical Teams and negotiated/ recommended.
• Assessed SLAs, handled & monitored results of team to ensure SLAs are met and created weekly/ monthly reports

Dubai

• Projects Handled
• ITSM Solution Implementation (2014-2015) on the basis of ITIL framework and acted as Project Lead for implementing HPSM 9.34
• Arabian Aluminium Manila Office and Abu Dhabi Infrastructure and application setup(2016)
• Al Ghurair Foundation Office 365 setup (2016)
• Monitored oracle r12 implementation at Alghurair group (2015 and 2016)
• Desktop Migration Project includes OS and hardware upgrade from windows xp to windows 7 and windows 7 to windows 10 (2013 and 2016)

Master Of Business Administration (M.B.A.), Business/Commerce, General

Bachelor of Commerce

Bachelor Of Commerce (B.Com.), Accounting And Finance

Masters in Business Administration