Managed two international trips to Thailand, independently handling 40 customers per trip as the Tour Manager.Successfully sold and managed group tours, providing end-to-end customer service, from sales to travel execution.Maintained strong customer relationships and ensured all client needs were met during the tours.Handled tour operations including logistics, bookings, and on-the-ground coordination.Led online meetings with customers via Google Meet to brief them on tour details and manage expectations.Proficiently utilized CRM tools for managing customer data, handling inquiries, and tracking sales performance.Prepared detailed reports on tour performance, customer feedback, and sales outcomes.Demonstrated strong sales skills, consistently achieving sales targets.

Booked hotels and travel accommodations for customers, ensuring smooth travel experiences.Built and maintained positive customer relations through regular communication and problem-solving.Sold a variety of tour packages, meeting and exceeding sales quotas.Used CRM systems to manage customer information, track sales, and monitor interactions.Created and managed spreadsheets in MS Excel for tracking bookings, customer information, and financial reports.