A dedicated professional with over several years experience in Business Process. Proven track record of meeting and exceeding set targets within tight deadlines whilst retaining high quality service standards to a high level. Skills include excellent communication skills, decision making ability and the ability to work under pressure while maintaining professionalism at all times along with an approachable nature, able to engage and build good relationships at all levels from members of staff through to senior management as well as external clients, which is demonstrated by my achievements in my previous positions. I also have extensive experience in complaint handling and resolution having dealt with thousands of complaints