Mohammed Orabi Email & Phone Number

Saudi Arabia

- Configures and maintains network devices such as routers, switches, and firewalls.- Manages WAN connectivity and firewall services.- Administers server and local area network infrastructure, including installation, configuration, and maintenance.- Administers Windows-based domain environment, including Active Directory, DHCP, and DNS services.- Monitors system performance and troubleshoots to ensure optimal operation.- Implements security measures to protect enterprise IT infrastructure from cyber threats.Proposes and implements necessary modifications to the company's LAN and WAN infrastructure to enhance network security and overall performance.- Provides technical support and guidance to end-users and new IT technicians.- Performs regular backup and disaster recovery procedures to ensure data safety and availability.- Collaborates with other teams for IT project planning and implementation.- Evaluates new technologies and solutions to improve system performance and efficiency.- Provides network support to users and maintains network connectivity for all computer workstations.- Installs and configures network equipment and manages firewalls in projects.

Riyadh, Saudi Arabia

- Monitored network and system performance on a daily basis, promptly identifying any unusual changes or issues, and took proactive measures to resolve network problems, ensuring high performance and availability.- Delivered customer support through phone and ticketing systems, promptly escalating requests to next-level engineers and support teams whenever necessary.- Maintained comprehensive documentation for all network configurations and troubleshooting procedures, ensuring accurate coordination of maintenance tasks.- Analyzed monitoring alerts, generated tickets, and monitored response times to ensure the timely resolution of issues.- Collaborated with Service Delivery Managers and Executives to enhance customer relationships and shared knowledge with fellow support engineers.- Proactively suggested network infrastructure upgrades and enhancements based on performance trends and monitoring data.

- Installed and configured network hardware and software in accordance with specifications and organizational needs.- Identified and resolved network issues, including troubleshooting connectivity problems and hardware malfunctions.- Performed site surveys to evaluate network requirements and proposed suitable solutions.- Executed regular maintenance activities, such as updating firmware and troubleshooting network equipment.- Collaborated with interdisciplinary teams to develop and implement network solutions aligned with business objectives.- Assisted users with technical queries and conducted training sessions on network utilization and best practices.- Participated in a rotational on-call schedule for after-hours support and emergency response.- Conducted performance testing and optimization to ensure peak network performance.Offered network engineering assistance and training to fellow team members.- Remained abreast of industry trends and emerging technologies to continuously enhance the network infrastructure.

- Oversaw the execution of network projects throughout their entirety.- Managed project timelines, budgets, and resources effectively.- Provided onsite assistance and guidance to the team.- Assigned tasks to team members and ensured timely completion.- Provided daily progress reports to the project manager and collaborated on resolving any encountered obstacles.- Reviewed project documentation to ensure compliance with standards.- Collaborated with other departments to align project objectives with organizational goals.

- Offered technical assistance to users, responding to inquiries and resolving issues.- Managed the daily workflow performance of maintenance technicians.- Utilized technical manuals, user consultations, and computer diagnostics to investigate errors or provide technical support.- Prepared equipment for employee use, ensuring the correct installation of cables, operating systems, and required software.- Installed and configured necessary hardware and software systems.- Maintained detailed records of daily data communication transactions, problem reports, and corrective actions taken, as well as installation activities.- Diagnosed and resolved technical issues, escalating complex problems when necessary.- Referred major hardware or software issues, or defective products, to vendors or technicians for service.- Created training materials and procedures, and conducted user training sessions on hardware or software usage.- Collaborated with staff, users, and management to determine requirements for new systems or modifications.