Mohammed Osman Email and Phone Number

Develop and implement HR strategies and initiatives aligned with the overall business strategy.• Manage the recruitment and selection process• Maintain pay plan and benefits program• Oversee and manage a performance appraisal system that drives high performance• Bridge management and employee relations by addressing demands, grievances or other issues• Support current and future business needs through the development, engagement, motivation and• preservation of human capital• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization Nurture a positive working environment• Oversee and manage a performance appraisal system that drives high performance• Report to management and provide decision support through HR metrics• Perform local purchases and office requirements on a monthly basis.• Managing office operation including “maintenance, cars …etc.• Drafts, formats, and prints relevant documents• Maintains stock lists and orders office supplies as needed• Creates agendas and takes meeting notes• Assists in purchase orders and invoicing• Maintains accurate records for employee holiday requests• Manages outgoing post and records data on special deliveries• Maintains accurate records for employee holiday requests

Collected and processed guest data in line with data protection regulations.Greeted customers warmly, aiming to provide positive, smooth check-in experiences.Handled customer payments and updated reservations.Achieved 5-star reviews by delivering outstanding customer service.Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.Maintained clean, tidy reception areas, ensuring consistently positive first impressions.Answered and transferred calls to designated recipients.Submitted incident and activity reports to manager to inform future decision-making on policies.Greeted guests and facilitated check-in and check-out procedures.Provided guests with keys and directions to room.Addressed questions and escalated issues complaints to management.Collaborated with housekeeping and maintenance to address needs of guests.Registered guest information on hotel database to maintain accuracy.Scheduled conference rooms for events and seminars.Calculated billings and hotel charges and provided receipts.Scheduled and made reservations for guests using hotel and management software.Verified ID and payment preference of guests.Informed guests regarding hotel events and announcements.Maintained tidy work area to support cleanliness and quality standards.Assisted staff with administrative duties during peak schedules.

Riyadh Region · الدوام من مقر الشركةDevelop and implement HR strategies and initiatives aligned with the overall business strategy.• Manage the recruitment and selection process• Maintain pay plan and benefits program• Oversee and manage a performance appraisal system that drives high performance• Bridge management and employee relations by addressing demands, grievances or other issues• Support current and future business needs through the development, engagement, motivation and• preservation of human capital• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization Nurture a positive working environment• Oversee and manage a performance appraisal system that drives high performance• Report to management and provide decision support through HR metrics• Perform local purchases and office requirements on a monthly basis.• Managing office operation including “maintenance, cars …etc.• Drafts, formats, and prints relevant documents• Maintains stock lists and orders office supplies as needed• Creates agendas and takes meeting notes• Assists in purchase orders and invoicing• Maintains accurate records for employee holiday requests• Manages outgoing post and records data on special deliveries• Maintains accurate records for employee holiday requests

Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.Attend meetings and keep minutesReceive and screen phone calls and redirect them when appropriateHandle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)Make travel arrangements for executivesHandle confidential documents ensuring they remain securePrepare invoices or financial statements and provide assistance in bookkeepingMonitor office supplies and negotiate terms with suppliers to ensure the most cost-effective ordersMaintain electronic and paper records ensuring information is organized and easily accessibleConduct research and prepare presentations or reports as assigned