❖ Troubleshooting of all types of Hardware (Desktops, Laptops, & Printers),software applications (Installation, configuration and troubleshooting of OS,MS Office SAP JAVA Zebra Labeling Printer, Infra Server, File Server, PrintManagement )❖ Installation and configuration of Windows/Linux based operating systems(Windows Xp, Vista,7,8 & 10,11) with VLAN PXE Cable.❖ Good experience in Installation, configuring & troubleshooting of MS Outlook2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus note SAP.❖ Installation and managing of antivirus products, McAfee EPO good knowledgewith Encrypted drive protocol.❖ Taking Regular data backup and restoration of data & mail backup of MSoutlook (PST files).❖ Installation, Configuration of Biometric devices, CCTV Camera,❖ Configuring & troubleshooting of Desktop/Laptops for L1 level & Managingdata backup and recovery, Taking backup from Solar Energy device.❖ Managing DNS, Active Directory, basic window server configuration.❖ Troubleshooting basic thin client issues.❖ Basic troubleshooting of networking LAN, WAN, basic installation andconfiguration of Routing & Switching).

Hands on experience in windows-2008 & Linux.Having good knowledge of customer escalation management, team management and partner management, Having good knowledge of logistic work and stock management, currently handling inventory of more than 500 spares and maintain day to day spare movement,Having good technical knowledge of HP DL & ML series, Dell Power Vault series.Having good knowledge of all types of desktop & Laptop and Handling local customers.Proving support users support from Windows 2003 server, ( Group policy, Active directory, IIS , Exchange, DNS etc ) Installed & configured HP Proliant DL 380, DL580, DL585 servers, HP iLO, RAID configurations and IBM servers.Having good knowledge of troubleshooting hardware, software’s and applications issues,Having good knowledge of customer management, Call distributions & Client management.