Directed the management of the company's IT infrastructure, focusing on ensuring high availability and performance through effective systems and network management. Key Duties:• Led large-scale IT deployment projects, including the strategic planning and execution of iPad rollouts across the organization, tailored to meet diverse operational needs, while monitoring service delivery and ensuring adherence to SLAs.• Managed the configuration and deployment of iPads, ensuring adherence to organizational IT standards, security policies, and compliance, with proficiency in Microsoft technologies and Mobile Device Management (MDM) systems, while also tracking and recording incidents through IT service management tools.• Provided technical leadership and support, resolving complex technical issues, including those escalated from first-line support, and ensuring system integrity and compliance with IT security policies. Regularly triaged and monitored alerts to ensure service continuity.• Conducted extensive training sessions and end-user support, enhancing their understanding of device functionality and software applications, while documenting technical issues, workarounds, and fixes to contribute to the central knowledge base.• Collaborated with resolver groups, 3rd party vendors, and incident managers during major incident management processes, ensuring effective communication and problem resolution.

Spearheaded IT initiatives within the healthcare sector, focusing on system efficiency, compliance, and patient data security during critical healthcare mergers and acquisitions.Key Duties:• Managed IT systems to maintain service continuity and conducted in-depth investigations into incidents that could not be resolved by first-tier support, ensuring thorough technical documentation.• Collaborated with cross-functional teams to drive project success, aligning IT strategies with broad organizational goals and ensuring compliance with industry regulations.• Expertly utilized Microsoft technologies, including Office 365 and Active Directory, to enhance infrastructure capabilities and user access management.• Led a team of IT professionals in high-stakes environments, prioritizing effective project management and delivery using tools like Jira and SCCM, crucial for overseeing system updates and deployments.• Developed and maintained robust data protection and cybersecurity measures, crucial for safeguarding sensitive information and ensuring regulatory compliance

Providing expertise in endpoint management for Apple Mac devices and phones using Intune and SCCM. Also providing detailed technical development, systems maintenance and troubleshooting complex technical issues.Key Duties:• Design and implement secure and efficient Microsoft Intune solutions for managing Windows and Apple devices.• Provision and configure policies, profiles, and configurations for Windows and Apple devices, ensuring compliance with security and data protection standards. • Implement conditional access policies to secure access to corporate data and applications on Windows and Apple devices. • Manage Jamf Pro and mobile lifecycle for Windows and Apple devices, including app distribution and updates.• Monitor and troubleshoot Intune infrastructure related to Windows and Apple devices, resolving technical issues promptly. • Provide technical support and training to end-users and support teams on Intune usage and application deployment.• Collaborate with stakeholders, including Architecture Steering Group and Design Authority, for peer review and signoff of proposed solutions and designs.

To support adoption and adherence of these approaches, developing and continuously improving Agile capability and maturity in the team. To inspire teams to deliver great customer outcomes as effectively as possible with quality and innovation in line with Agile values and principles.Key Duties:• Developing and implementing project plans, including defining project scope, schedule, and budget.• Providing leadership and guidance to project team members, ensuring they have the resources and support they need to succeed.• Monitoring and reporting on project progress, identifying and resolving issues, and escalating as necessary.• Consolidated user requirements and conducted user acceptance testing of new functions across multiple projects (windows and mobile based).• Facilitating Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, and demos.• Coaching team members on Agile and Scrum principles, helping them understand and apply these principles to their work• Collaborating with stakeholders, including product owners, to ensure the team has a clear understanding of product backlog items and priorities.

Being Responsible for leading a team and aligning technical management for a changeover of 8500 Windows 7 desktops and laptops to Windows 10 plus over 250 printers (including disaster recovery, label and wristband). Providing strong technical alignment involves creating a technical vision, resolving technical disagreements, and managing the technical quality of team performances. Whilst maintaining effective technical leadership ensures that the team is using sound engineering practices, investing in continuous tool enhancements or technical debt and that the system evolves to meet changing needs and the environment.

This is a wide-ranging role having responsibility for the development and support of new desktop builds as well as maintenance of the team's supported systems and services. The role has responsibility for Software/Application Packaging including Application Virtualisation for the testing and deployment of security patches in addition to the evaluation, selection, implementation and support of new hardware and software solutions.

To meet the employers needs for computer hardware, software and networking tools. To develop, test, install, configure and troubleshoot computer hardware and software. To create proper documentation, diagrams and other detailed instructions to help other employees make the best use of new technologies. To oversee the day-to-day work and provide coaching and technical support to the service desk team.