- Planned seamless pavilion operations for diverse events, ensuring smooth logistics and optimal guest experiences.- Cultivated positive customer relationships through attentive service, addressing inquiries and concerns promptly.- Proactively identified and resolved issues to guarantee customer satisfaction and uphold the integrity of pavilionoperations.- Implemented strategies to enhance overall guest satisfaction, focusing on personalized services and anticipating customerneeds.- Conducted comprehensive training programs, fostering a skilled and motivated workforce for improved service delivery.- Executed VIP protocol with precision, ensuring top-tier service for high-profile guests and enhancing their eventexperience.- Specialized in coordinating Point of Distribution (POD) logistics, ensuring efficient operations during events and optimal customer service.

JOB RESPONSIBILITES:▪ Work directly with the Education Department locating and placing presenters.▪ Work directly with hotel on rooming lists, VIP transportation and amenities, room set-up, Food & Beverage minimums.▪ Work with local chapter planning off-site events, organizing volunteer schedule as well as locally promoting the event.▪ Work closely with hotel chef on back of house prep schedule for presenters.▪ Work with Communications Department on Program Guide as well as social media promotion of presenters and location of event.

- Strong verbal and written communication is crucial for promptly addressing customer inquiries and providing professional information.-Executives need a deep understanding of the fleet, rental policies, and additional services to ensure accurate customer assistance.- As a customer – Relationship Manager was responsible for ensuring customer satisfaction and delight. - Market analysis for lead generation.- Generating reference sales from existing customers.- Demonstrate or explain products to persuade customers to purchase products.- Suggest specific product purchases to meet customers’ needs.- Build and maintain relationships with new and existing customers.- Used effective sales strategies to convince customers to achieve my target.