• Level 3 global critical systems support (HW & SW) with 98% SLA, ensuring high quality and client satisfaction.• Created and conducted trainings for 100+ employees, field service engineers and partners (new products & technical) remotely and on-site.• Created and maintained knowledge bases & documentation.• Worked on developing 5+ new products along with project managers, product managers, quality and certification departments.• Analysed and tested products.• Leading regular meetings with R&D, Marketing, Field and Quality departments.• Organising regular global meeting with countries support teams and coordinating feedbacks and knowledge sharing.

• Supported and built technical solutions following the client’s requirements resulting in 1M€+ deals.• Integrated and configured Hardware & Software solutions (UPS, ATS, ePDU, NMCs, Sensors...) in the client's infrastructure.• Hardware & Software troubleshooting (Electrical installations and protection, network, communication issues...)• Power management, virtualization, and monitoring power systems remotely and preventive maintenance planning.• Created and conducted trainings for 30+ teams and employees.

Hardware: • UPS (Helping clients to put in place the right backup power solutions from PCs to large data centers, Reading and analyzing the customers schemes and electrical drawings, Assisting customers in installing UPS units whilst respecting safety and electrical requirements, Troubleshooting electrical installation and units operation). • ePDU (Integrating rackmount power distribution within rack enclosures or power anywhere in data centers - Metering data centers consumption (In/Out) ). • ATS (Saving the cost of extra redundant power suppliers by putting in place an ATS and add power redundancy to networking equipment. • Sensors (Installing and setting up environment sensors in rack cabinet and enclosure in order to monitor and regulate the environmental conditions (temperature, humidity and door opening) that can affect the system availability. Software: • Network Cards (Installing and configuring network cards within the client's data centers) - (UL 2900-2-2 cybersecurity certification, providing real time monitoring and control of UPSs across network, SNMP compliant network or power management systems, supports SMTP, ModBUS, TCP, BACNet) • Power Managements Softwares (Assisting clients to configure & troubleshoot power management softwares which provide the tools to monitor and manage power equipment in physical and virtual environments). • Virtualization (Vmware, vRealize, Hyper V, Nutanix, NetApp, Citrix).Remote Monitoring: • Supporting clients across EMEA in setting up Eaton latest monitoring system for 1 & 3 Phase UPS units (24h/7). • Plan for preventive maintenance, Monitoring performance and diagnosis problems remotely, stay 2 steps ahead and avoid any critical operation conditions.

• Provided technical support for global clients in English & French, processing emails and logging calls.• Maintained and updated support documentation.• Enthusiastic and able to interact with departments and personnel at all levels.• Maintained friendly and professional customer interaction.

• Designed and analysed electrical diagrams (Electrical and Harness diagrams).• Worked on 10+ commercial vehicles launch projects, life and mid-life.• Completed Projects: Opel / Vauxhall Grandland-X - Peugeot 301 - Citroen Champs-Elysée - Peugeot 508 - Peugeot 308 - DS7.• Ensured continuous quality improvements (PDCA, 8 Why, 8D) resulting in +90% global satisfaction.

- Auto entrepreneur.- Recruitment of young ambitious and passionate about Commerce, Relational Marketing, the sense of entrepreneurship, having their own project, being free, independent, working at their own pace and with their own objectives "looking for leaders !!"- Advice, recommendation, follow-up and customer federation.- Large distribution of organic based products (aloeverra and beehives). "Cosmetics, Hygiene, Beauty, Care, Organic Makeup, Food Supplements, Weight Management (Gain / Loss), Ranges and Treatments ...- "SATISFIED OR REFUNDED" guarantee (30 days).- Progressive experience, a solid career, an opportunity not to be missed, (motivation, freedom, international travel, training and regular follow-ups, ..)

• Store management.• Stock management.• Billing service.• Goods tracking (entry / exit).• Customer relationship.• Supplier relationship.• Delivery on time and in the best conditions.• Sense of service, initiative, punctuality.

• Assisted in contracts negotiations with suppliers (PRODEC-MIPA-MONOPOL-LECHLER).• Provided pre-sales and post-sales support resulted in gaining new clients.• Automotive paint systems: (MIPA Colour System II and MIPA Mix 5.0) & (LECHLER Map, Colour Match and Macrofan HS system).• Store manager.• Stock management.• Brand representative, customer portfolio development (dealers, garages, ...)• Paint preparer based on standards and color codes.• Painting machine Technician.

• Managed and Investigated 200+ claims, gathered evidence and analysed the circumstances of the incident.• Assessed vehicle damages, evaluated their mechanical state, market value and synthetized this in a technical report.• Calculated repairs costs, ensured their follow-up, quality, and bailing element check.• Advised clients and intervened as part of technical inspections.

3rd year internship carried out within the company ALKHIBRA EQUIPEMENTS OUJDA.- Customer reception.- Pre-diagnosis to define the problem with the client and the adviser of the procedure to follow.- Establishment of an in-depth technical diagnosis in order to establish the technical report and start the intervention and the repair assessment.- Return of the vehicle after a conformity and quality test.- Programming of automotive computers and on-board electronics.

2nd year internship carried out within the company ALKHIBRA EQUIPEMENTS OUJDA.

1st year internship in the HYUNDAI after-sales service OUJDA