Mohammed Rafeeq Email & Phone Number

Qatar

• Responsible for Configuring and technical support of Alcatel Lucent, AVAYA, Panasonic PABX Systems.• Acts as a Technical support to Clients and attending calls to solve customer problems• Supporting in our clients of LAN/WAN and Wireless networks • Responsible for Configuring and technical support of All SonicWALL Products, Firewall Products.• Responsible for Configuring and technical support of Wireless Controller (Alcatel , Cisco ,Cisco Meraki , Aruba )• Effectively handle the network outage issues and resolve them in a timely manner • Design and implement network infrastructure.• Assist customers for their needs on all IT related.• Set-up bio metrical finger print device, Give basic training to client. (Zktec ,Felix )• Configuring Cisco Routers and switches and Implementing and maintaining VLANs.• Configuration of VLAN.• Worked on various Cisco Routers and Switches. Handled different routing protocols.• Desktop and network troubleshooting.• Assemble new PC as well as installation of Windows XP, Windows Vista, Windows 7, Windows 8, Windows Server 2003, Windows Server 2008, Windows Server 2012.• Server Active Directory configuration. • Troubleshooting and Configuration of Extension Mobility.• Providing 24x7 supports to the customer• ICT Project implementation & documentation ,Data & Voice infrastructure installation & administration.• VPN & Wireless device installation & administration.• Network Security device and System installation & administration, Desktop - Server level administration & support• Sonic wall TZ, NSA, E Series installation & Programming, Securing network & data transfer with redundancy’• Establishing VPN & interoffice LAN connectivity, Programming of SSL VPN & WAN group VPN.• Implement and maintain network in all Windows platform.• Configuring the print servers, printers, and resolving printing problems of users.• CCTV NVR and DVR, IP and Analog Camera installation & configuration (Hikevision)

Bengaluru, Karnataka, India

•Configuring Cisco Routers and switches and Implementing and maintaining VLANs• Configuring, Managing of Cisco Call Manager 7.x,8.x• Troubleshooting of IP Phone registration issues.• Troubleshooting of Cisco Unity Connection.• Responsible for handling implementation of Cisco IP Phones, Installation Coordination, configuration & Management.• Configuration of VLAN.• Worked on various Cisco Routers and Switches. Handled different routing protocols.• Troubleshooting and Configuration of Extension Mobility.• Providing 24x7 supports to the customer• Configuration of Cisco IP Phones and third party SIP phones.• User Features such as Speed dial, Call forwarding, Call Park, Transfer, Call Pickup.• Configuration and managing of VoIP & POTS dial-peers, DID No’s and E.164 Address. • Configuring Call Manager User Features and Services.• Configuring and troubleshooting of PRI (E1 and T1), BRI, ISDN BRI, T1/E1 CAS and FX trunks.• Configuration on Device Mobility, Cisco Mobile Connect• Configuring DSP resource for various applications.• Configuration of Call Manager express (CME) on Cisco routers.• Phone Button Template, Soft key Template.• Configuration of LAN & WAN.• Knowledge about IP Addressing, Sub netting, DHCP• Well experienced in IP telephony products like Cisco Call Manager 7.x, 8.x, Cisco Call Manager features, Applications, H.323 and MGCP Gateways, CME, SRST.• Successfully accomplished multiple large scale and upgrade projects.• Worked with multinational and multicultural workforce

Kasaragod

• Desktop and network troubleshooting.• Giving support for the clients.•Assembling, installing, and configuring desktop computers and Installing, configuring, and troubleshooting laptops • Support desktop users of the company.• Installing and configuring client system and Provide corporate training for companies• Provide support for the remote users• Knowledge in computer assembling, installing, and troubleshooting.• Installing, configuring, and troubleshooting MS-DOS, Microsoft Windows/98/Me/2000, Windows XP, Windows Vista, and Windows 7.• Installing Linux Operating Systems• Software installation and configuration of messengers, mailbox, proxies, outlook express etc.• Configure printer, scanner, and plotter etc.• Installation, configuration, and optimization of company’s heterogynous networks.• Implement and maintain network in all Windows platform.• Configuring the print servers, printers, and resolving printing problems of users.•Registering and updating the Anti-Virus tool on the servers and all desktops and laptops periodically. • Laying of structured cables and installing the components as and when required due to occasional purchase of hardware or due to shifting of the hardware.• Helping users to use the systems properly by conducting occasional hands-on training.• MS Office 2007 and 2010• Knowledge in laptop installing and troubleshooting