As a dedicated and detail-oriented Customer Support Associate specializing in providing exceptional assistance to PayZapp users. Skilled in resolving customer inquiries, troubleshooting payment and app issues, and ensuring seamless user experiences for digital wallet services.Addressing and resolving customer queries related to payments, transactions, and account management efficiently and accurately.Assisting users with onboarding, app functionality, and resolving technical issues.Collaborating with cross-functional teams to escalate and resolve complex issues promptly.Ensuring compliance with company policies and maintaining high customer satisfaction ratings.Providing proactive solutions to improve the overall user experience.

FAME Operation Executive | Ola ElectricEfficient and detail-oriented professional managing operations under the Faster Adoption and Manufacturing of Electric Vehicles (FAME) scheme at Ola Electric. Focused on ensuring compliance with government policies, streamlining processes, and driving the adoption of sustainable mobility solutions.My Key Responsibilities:Handling operations related to FAME subsidies, including documentation, claims processing, and reporting.Ensuring compliance with government regulations and guidelines under the FAME scheme.Coordinating with cross-functional teams to manage subsidy-related workflows efficiently.Monitoring and managing data accuracy for electric vehicle registrations and claims.Supporting initiatives to promote the adoption of electric vehicles in line with government objectives.