Who is Mohammed Rahmath Ullah? Overview
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Quick answer
Mohammed Rahmath Ullah is listed as Team Lead at IntouchCX, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Mohammed Rahmath Ullah.
Mohammed Rahmath Ullah previously worked as Senior Quality Analyst at Intouchcx and Subject Matter Expert at Intouchcx. Mohammed Rahmath Ullah holds Master Of Business Administration - Mba, Commerce from Isl Engineering College.
Company email context
Email format at IntouchCX
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IntouchCX
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Profile bio
About Mohammed Rahmath Ullah
Interested to work in an institution wherein I can exploit my knowledge to the maximum and also use my inter personal and communication skills, ability to establish and maintain healthy relationship with all levels of staff, management. To do the tasks at hand in systemic manner and excel in executing the job with my analytical and problem solving skills, and work for the development of the company.
Current workplace
Mohammed Rahmath Ullah's current company
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7 roles
Mohammed Rahmath Ullah work experience
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Team Lead
Current
Oct 2023 - Present
Senior Quality Analyst
Monitoring calls/chats as per defined sample plan and targetsProvide meaningful feedback and reporting to agents, team leads and management to guide improvements in agent coaching/trainingRoot cause analysis as per requirement (Complaints, Negative survey response etc..) DSAT management activitiesKeeping track of industry trendsPreparing necessary.
Nov 2020 - Oct 2023
Subject Matter Expert
Applying subject expertise in evaluating business operations and processesIdentifying areas where technical solutions would improve business performanceConsulting across business operations, providing mentorship, and contributing specialized knowledgeProviding subject expertise and guidance to team membersEnsuring accurate representation of expertise prior.
Jul 2020 - Oct 2020
Senior Technical Service Representative
Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a problem.Replacing or repairing the necessary parts.Managing multiple cases at one timeProviding.
Apr 2020 - Jun 2020
Travel Agent
Building the sales funnel generating leads via cold calling, emailing and other lead generation activitiesHandling incoming queries and building good client relationshipsEnsuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.Handing over qualified leads to the sales teams with the objective of.
Jan 2018 - Dec 2019
Customer Service Representative
Manage large amounts of incoming phone callsIdentify and assess customer's needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and.
Apr 2017 - Nov 2017
2 education records
Mohammed Rahmath Ullah education
Master Of Business Administration - Mba, Commerce
Bachelor Of Commerce - Bcom, Bachelor Of Commerce
FAQ
Frequently asked questions about Mohammed Rahmath Ullah
Quick answers generated from the profile data available on this page.
What company does Mohammed Rahmath Ullah work for?
Mohammed Rahmath Ullah works for IntouchCX.
What is Mohammed Rahmath Ullah's role at IntouchCX?
Mohammed Rahmath Ullah is listed as Team Lead at IntouchCX.
Where is Mohammed Rahmath Ullah based?
Mohammed Rahmath Ullah is based in Hyderabad, Telangana, India while working with IntouchCX.
What companies has Mohammed Rahmath Ullah worked for?
Mohammed Rahmath Ullah has worked for Intouchcx, Super Escapes Travel Ltd, and Hgs - Hinduja Global Solutions.
How can I contact Mohammed Rahmath Ullah?
You can use AeroLeads to view verified contact signals for Mohammed Rahmath Ullah at IntouchCX, including work email, phone, and LinkedIn data when available.
What schools did Mohammed Rahmath Ullah attend?
Mohammed Rahmath Ullah holds Master Of Business Administration - Mba, Commerce from Isl Engineering College.
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