Mohammed Rakib Email and Phone Number

AL DUTIES AND RESPONSIBILITIES Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner; Answer telephone to provide information, resolve problems or complaints, and assist as needed; Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service; May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets; Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone; Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers; Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, and assist passengers, as needed.

AL DUTIES AND RESPONSIBILITIES Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner; Answer telephone to provide information, resolve problems or complaints, and assist as needed; Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service; May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets; Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone; Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers; Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, and assist passengers, as needed.

entering data into flight information and display systemspassing departure warnings to other airportscompiling daily flight scheduleshandling incoming/outgoing messages and passing on relevant informationfiling flight plans and booking out aircrafthandling all telephone calls

#Airside operation management#Maintaining a positive, empathetic, and professional attitude toward customers at all times.