Arabic Language Expert
- Actively seeking a challenging environment that fosters continuous learning, exposure to innovative ideas, and fosters personal and professional growth.- Successfully managed multiple client issues and consistently met their requirements within designated timelines, thereby creating business advantage.- Proficiently handled sales requirements, enhancing efficiency and resolving issues punctually.- Demonstrated strong work ethic and effective communication skills while interacting with clients.- Adaptable and flexible in approaching work duties.- Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)- Sign up customers for value added services and digital education (if applicable)- Tag the call type accurately as appropriate- Give accurate information to customers on his queries / concerns- Have high awareness levels on KYC and Anti-money laundering Policy- Multi-skilled to handle both inbound and outbound calls (if applicable)- Initiate and strive towards achieving set goals and service standards- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)- Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)- Customer Data Confidentiality to be strictly adhered to- Adherence to compliance with all applicable rules / regulations and group policies- Ensure KPIs (Key Performance Indicator) & KRIS (Key Risk Indicator, eg proper authentication, no rejects, maintained turnaround time, etc as defined by the group) are achieved and work towards the improvement. - Follow up on delinquent accounts to negotiate.
