Mohammed Rashed Hossain Email & Phone Number

Dhaka, Bangladesh

Chittagong, Bangladesh

* Ensure the team has the same vision and build a trusted team* Keeping the business inflow in margin credible to the company* Deriving strategies to help the market sustain and increase market share in the industry of ride-sharing and F&B* Ensuring all operations are carried on in an appropriate, cost-effective way* Improving operational management.

Chattogram, Bangladesh

Pathao is Bangladesh's fastest-growing tech start-up operating in the on-demand ride-sharing, food delivery and last-mile parcel delivery spaces also in Nepal as the biggest ride-sharing platform. Lead investor is Gojek.* Proactive manager with demonstrated operation leadership, business development, customer service and personnel management strengths*.

Dhaka, BD

Responsible for managing the team for a contact center of a foreign telco giant* Responding tasks completion reports to client* MBR, QBR presentation compilation* Oversee the error margin of the tasks assigned and inform regarding any fraudulent activities* Ensure team members were keeping the error margin as low as possible and maintaining the KPI.

Chittagong

Looked after:* New Student Enrollment* Guardian engagement to Admission* Assisting the Academic Function Heads and Vice Principals with their non-academic tasks* Supervising the Admin team of the Senior and Mid School* Liaising with the Logistic teams

Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;Carrying out needs assessments, performance reviews and cost/benefit analyses;Setting and meeting performance targets for speed, efficiency, sales and quality;Ensuring all relevant communications.

Dealing with Customer Complaints regarding products, billings, rates, websites, overall Customer Service queries and critical issues. Liaising the issues with COO or higher authority if required.

Bgmea Bhaban, Chittagong

Created training manuals targeted at resolving even the most difficult customer issues.Recruited, managed and mentored an average of 5 new customer service representatives per year.Monitored the daily activities of customer support teams.Developed, implemented and monitored programs to maximize customer satisfaction and manage on- site customer service.

GEC, Chittagong

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at.

Engineer's Institute, Chittagong

Leading the knowledge in Business Process Outsourcing to new comers who are interested in Call Center Oriented Jobs.

Bachelor’S Degree, Computer Science, 3.58/4.00

Activities and Societies: Programming Team, Debate Team

High School, Science

Science