Mohammed Matooq Rawas Email & Phone Number

السعودية

Jeddah, Makkah, Saudi Arabia

• Develop business strategies to raise customers’ pool, expand store traffic and optimize profitability.• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.• Ensure high levels of customers satisfaction through excellent service.• Complete store administration and ensure compliance with policies and procedures.• Maintain outstanding store condition and visual merchandising standards.• Report on buying trends, customer needs, profits etc.• Propose innovative ideas to increase market share.• Conduct personnel performance appraisals to assess training needs and build career paths.• Deal with all issues that arise from staff or customers (complaints, grievances etc).• Be a shining example of well behavior and high performance.

Jeddah, Makkah, Saudi Arabia

• Answer queries from customers.• Report discrepancies and problems to the line manager.• Give advice and guidance on product selection to customers (Customer Relations)• Handle inbound calls.• Efficient dealing of complaints to completion and enabling satisfaction of customer.• Provide feedback on the efficiency of the customer service process.• Handle inbound customers inquiries.• Render useful administrative support to other members of the team• Being responsible for stock replenishment.• Aware of stock take and stock managements. • Stock Management• Coach the staff and direct their energy in the right direction.• Managing stores of 20 sales staff• Handling more then 137 brand

Jeddah, Makkah, Saudi Arabia

For duty free King Abdulaziz Airport Air Sales• Answer queries from customers.• Report discrepancies and problems to the line manager.• Give advice and guidance on product selection to customers (Customer Relations)• Handle inbound calls.• Efficient dealing of complaints to completion and enabling satisfaction of customer.• Provide feedback on the efficiency of the customer service process.• Handle inbound customers inquiries.• Render useful administrative support to other members of the team• Being responsible for stock replenishment.• Aware of stock take and stock managements. • Stock Management• Coach the staff and direct their energy in the right direction.• Managing stores of 20 sales staff• Handling more then 137 brand

Jeddah, Makkah, Saudi Arabia

• Achieve all the given targets.• Manage stores of 52 sales staff.• Monitor KPIs.• Coach and develop the work team.• Maximize sales and profitability.• Provide the team with a stimulating and supportive environment.• Maintain and increase standards of customer service.• Control the training and development of the staff.

Jeddah, Makkah, Saudi Arabia

• Assist the store manager in all areas of daily business operations, human resources, customer service and merchandising.• Coordinate, monitor and report on daily operations.• Recruit, train and supervise employees.• Manage employee schedules, conduct performance reviews and enforce disciplinary actions.• Monitor and maintain suitable store inventory levels.• Assist with the development of new sales and recruitment strategies.• Ensure the store environment complies with health and safety regulations.• Maintain a clean, organized and aesthetically pleasing store front.• Resolve customer complaints and concerns in a timely manner.• Ensure that store policies and procedures are followed.

Jeddah, Makkah, Saudi Arabia

• Learn the products and services offered, including the sales terms (e.g. special features, return and warranty policies).• Set targets for the sales department.• Collaborate with the marketing department to prepare common strategies.• Monitor sales numbers and marketing metrics.• Calculate business trends, like monthly sales rates.• Analyze market trends.• Monitor competition and follow current developments.• Ensure sales team is up-to-date with business targets.• Motivate sales team to achieve great results.• Find prospective customers and new target segments.