Mohammed Refaey Email & Phone Number

Jeddah, Makkah, Saudi Arabia

• Provided comprehensive administrative support to executives and teams, managing calendars, scheduling meetings, and ensuring efficient coordination.• Coordinate and track project activities, ensuring timely completion of deliverables and effective communication among team members.• Conduct data analysis and prepare reports to support decision-making processes and provide valuable insights.• Maintained accurate records of vaccinations administered and adverse reactions reported, and ensured compliance with all relevant regulations and policies.• Collaborate with cross-functional teams to identify process improvement opportunities and implement streamlined procedures.• Provide basic technical support to colleagues, troubleshooting software or hardware issues and liaising with IT support when necessary

Jeddah, Makkah, Saudi Arabia

• Supervised medical staff during the vaccination process, ensuring that all vaccinations were administered safely, accurately, and efficiently.• Coordinated staff schedules, ensured adequate supplies and equipment were available, and monitored the progress of vaccination clinics to ensure they met established goals.• Provided guidance and support to vaccinators, nurses, and other staff, and developed effective protocols for managing adverse reactions and other potential complications during the vaccination process.• Maintained accurate records of vaccinations administered and adverse reactions reported, and ensured compliance with all relevant regulations and policies.• Contributed to the development and implementation of quality improvement initiatives to enhance the safety and effectiveness of vaccination clinics.

Jeddah, Makkah, Saudi Arabia

• Answered and directed phone calls to appropriate personnel.• Managed the reception area, including maintaining office supplies and ensuring cleanliness.• Collaborated with other administrative staff to ensure smooth office operations.• Processed incoming and outgoing mail and deliveries.

Jeddah, Makkah, Saudi Arabia

• Assisted in the coordination of facility maintenance, security, and housekeeping services.• Develop and implement marketing and promotional initiatives to drive traffic and increase sales.• Prepared and managed the mall's annual budget and financial reports.• Ensured compliance with all applicable laws, regulations, and policies.• Handle escalated Costumers complaints and resolve issues in a timely and effective manner.• Assisted in the recruitment, training, and management of mall staff.

Jeddah, Makkah, Saudi Arabia

• Handled customer enquiries and complaints in a timely and efficient manner, reducing customer wait time by 25%, achieved 99.7% customer satisfaction.• Utilized strong problem-solving abilities when responding to customer feedback, filtering complaints and providing technical assistance and troubleshooting to solve customer queries.• Provided guidance and assistance to the public who are unfamiliar with government processes and procedures.• Maintained accurate records of interactions with the public and collaborate with other government agencies and departments to resolve issues.• Addressed complaints from the public and work to find satisfactory resolutions.

Jeddah, Makkah, Saudi Arabia

• Conducted daily inspections of production line output for conformity with company standards and regulatory requirements; ensured compliance with manufacturing and safety standards.• Identified assembly problems and reported unacceptable parts or components to line supervisor; accurately documented inspection findings and ensured corrective measures had been taken.• Inspected 100% of finished product for defects, resulting in 80% reduction in product recall costs.• Carried out random pull tests and tested sample batch for all production parameters; reported to management and technical team to ensure preventive measures were taken.

Bachelor Of Business Administration - Bba, Business Adminstration

Diploma Of Education, Accounting, Good