Supervise everyday working of department operating process and increase efficiency of workers for various growth oriented programs.Manage contracts and relations with Client.Update rental agreement files, notify customers of overdue rental vehicles and enquire on expected date of return and process rental extensions.Attend calls and support customers efficiently.Develop and retain existing customer relationships by presenting solutions to meet customer ensuring and customer satisfaction.Ensure accuracy of return date and time on rental agreement.Analyze and identify all performance related issues and ensure appropriate steps to prevent lossClients serviced include the following : The Kanoo Group, EFS, Eurostar, Noon, ENOC, US Navy, Italian Task Force .Collaborate with sales professionals to understand customer needs and specific requirements, customize delivery needs Following up with staff for daily & pending work, maintaining leave records and providing regular training to staff members.Communicate with customers to get feedback that can be used in improving processes and customer service; assist in solving problems and providing consulting assistance to create brand loyalty and lasting relationships

To act as the customer interface representing du’s brand values whilst maximizing sales revenues and providing excellent level of customer service in the retail channel across the UAE. Provide feedback for continuously improve the overall customer experience. Handle different forms of payments including cash and credit cards, ensuring adherence to theagreed policies and procedures at all the times. To deliver exceptional customer service through retail experience by providing information on all of du’s products and services to help the customer to make suitable choices.Time Management Check and display stock as required and ensure shop appearance is always in line with the set company standards.

Supporting the marketing team in daily administrative tasksHelp organize marketing eventsAssist in marketing and advertising promotional activities (e.g. social media, direct mail and web)Perform market analysis and research on competitionPrepare promotional presentations