• Collaborating with cross-functional teams, including engineering, design, marketing, sales, and customer support, to ensure successful product launches, seamless integration, and effective go-to-market strategies.• Utilizing agile methodologies to manage product development cycles, including sprint planning, backlog grooming, and prioritization, ensuring timely delivery of high-quality products.• Conducting thorough market analysis, competitor research, and customer needs assessment to identify key product requirements and features, translating them into detailed product specifications and user stories.• Overseeing the end-to-end product development process, from concept to release, collaborating with design and engineering teams to ensure product features meet customer expectations and align with business objectives.• Championing user-centric design principles, conducting user testing and feedback sessions, and iterating on product features to optimize the user experience and drive customer satisfaction.• Defining key product metrics, implementing tracking mechanisms, identify areas for improvement, and inform future product iterations.• Collaborating with key stakeholders to gather input, address concerns, and ensure alignment on product goals, milestones, and strategies.• Write release documentation & train cross functional teams on new product enablement. Manage expectations of users and stakeholders, as well as communicating with users to guarantee that solutions are fit-for-purpose.

Work with designers, engineers, data scientists, and user researchers to analyze patterns and trends and identify core problems and solutions throughout the product. Run focus groups and discovery calls with users to understand their perspective and begin to test their initial hypotheses. Also understand markets and competition in depth. Coordinate the day-to-day prioritization with the development team and stakeholders to push forward the most important features in the simplest version. Drive product backlog, write user stories and conduct grooming sessions with relevant team. Challenge the status quo of the current solutions and drive resolution through collaboration, influence and innovation. Define key business and product success metrics, tracking them, and improving upon them in order to form data-driven opinions. Manage the roll-out and implementation, making sure that the developed technology has the impact desired. Write release documentation & train cross functional teams on new product enablement. Manage expectations of users and stakeholders, as well as communicating with users to guarantee that solutions are fit-for-purpose.

Work with designers, engineers, data scientists, and user researchers to analyze patterns and trends and identify core problems and solutions throughout the product. Run focus groups and discovery calls with users to understand their perspective and begin to test their initial hypotheses. Also understand markets and competition in depth. Drive product backlog, write user stories and conduct grooming sessions with relevant team.Challenge the status quo of the current solutions and drive resolution through collaboration, influence and innovation. Manage the roll-out and implementation, making sure that the developed technology has the impact desired. Manage expectations of users and stakeholders, as well as communicating with users to guarantee that solutions are fit-for-purpose. Administering the Magento platform.Drive Migration from Magento E-commerce platform to full stack Salesforce (Commerce Cloud, Service Cloud & Marketing Cloud) marketplace solution with integrations to Oracle Retail POS suite as well as 3rd party systems including Product Information Systems (PIM), Order Management Solutions (OMS), shipping aggregators, payment gateways and other 3rd parties. Prepare and test the promotion campaigns as per the Marketing requirements in magento. Manage the stock & prices for the products in magento. Prepare and schedule the daily newsletters, mobile app push notifications. Regular content update on Website & Mobile.

Prepare / Test and maintain computer systems including servers and related application programs, including installation and trouble shooting.Install software updates / patches / service packs / hotfixes to supported applications and operating systems.Manage Active Directory Domain, create user accounts, set up the security policies, and maintain the users & mailboxes.Configure and troubleshoot MS Outlook for the users.Installing, configuring, troubleshooting network printers / standalone printers.Manage / Install / Configure eScan antivirus and ensures all desktops, laptops, POS's and servers are protected.Manage and configure Cisco IP Phones for users.Manage backup server (Unitrends) on daily basis.Communicate effectively with users and train them to work with computer system and related applications and provide assistance in solving computer related problems such as malfunction and errors.Maintain and support Microsoft Dynamics NAV 2013 & LS Retail 7.1Manage and administer SQL server databases.Manage Databases with proper users and roles, apply latest Service packs and hotfixes as and when available.Maintain / monitor SQL Database Maintenance plans including Backups and SQL Log Shipping for all the ten stores (across UAE and Bahrain) and HO.Data warehouse management which includes developing and implementing ETL process based on the business requirement via MS SQL Server.Maintain Attendance management software (GAT Matrix) and generate monthly report for payroll process.Study and review the business needs and collect required information to analyze and evaluate existing or proposed system in order to translate the business requirements to technical and functional requirements.Plan, coding, implement, test and troubleshoot new software systems.Expand or customize the system to serve new requirements or improve the work flow.

System Study, Development, and Installation & Implementation of ERP Products as per the client requirements. Support (on site & online) for the installed products.Present demonstration of ERP for new clients as per the enquiry.