Mohammed Rishaf Email & Phone Number

Melbourne, Victoria, Australia

Provide 1/2nd Level support to managed service clients remotely and onsite.- Implementing and maintaining multiple client’s infrastructure includingWindows Servers, DC cabling, Network Infrastructure- Installation and implementation of any new Switch and Access Points on clientsites.- Troubleshooting issues relating to users connectivity.- Support and administer Google Workspace/Admin across schools we support- Setup laptops remotely and onboard new users-… Show more Provide 1/2nd Level support to managed service clients remotely and onsite.- Implementing and maintaining multiple client’s infrastructure includingWindows Servers, DC cabling, Network Infrastructure- Installation and implementation of any new Switch and Access Points on clientsites.- Troubleshooting issues relating to users connectivity.- Support and administer Google Workspace/Admin across schools we support- Setup laptops remotely and onboard new users- Troubleshooting Access Point Wifi issue on sites - Aruba/Xirrus- Providing direct support to our Level 3 /Core team during new projects andimplementations- Managing email filtering using Proofpoint and Sonicwall- Providing Microsoft 365 support and administration to clients- Active Directory administration- Maintaining the site documentation for clients including servers, networkinventories, IP schema details- Providing/managing HLD and LLD diagrams for various customers- Create documentation for Service Desk Level 1 Troubleshooting- ZScaler administration EG: Block/Allow URL’s- Setup Follow Me printing accounts (Print Cut system)- Cisco Any Connect support - VPN- Training staff members on organizational processes, procedures anddocumentation Show less

Negombo, Sri Lanka

• Manage and monitor all installed systems and infrastructure• Install, configure, test and maintain operating systems, application software and system management tools• proactively ensure the highest levels of systems and infrastructure availability• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes• Maintain security, backup, and redundancy strategies• Write and maintain custom… Show more • Manage and monitor all installed systems and infrastructure• Install, configure, test and maintain operating systems, application software and system management tools• proactively ensure the highest levels of systems and infrastructure availability• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes• Maintain security, backup, and redundancy strategies• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks• Participate in the design of information and operational support systems• Provide 1st and 2nd level support• Liaise with vendors and other IT personnel for problem resolution Show less

Doha, Qatar

 Partnered with Tier II and Tier III help desk peers based in the Canada to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.  Received "outstanding" ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills and technical problem-solving.  Desktop Support for users in the office, Imagine the Laptop and… Show more  Partnered with Tier II and Tier III help desk peers based in the Canada to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.  Received "outstanding" ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills and technical problem-solving.  Desktop Support for users in the office, Imagine the Laptop and Desktops, upgrade and downgrade the computers. Show less

Qatar

Partnered with Tier II and Tier III help desk peers based in the Canada to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.  Received "outstanding" ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills and technical problem-solving.  Desktop Support for users in the office, Imagine the Laptop and Desktops… Show more Partnered with Tier II and Tier III help desk peers based in the Canada to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.  Received "outstanding" ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills and technical problem-solving.  Desktop Support for users in the office, Imagine the Laptop and Desktops, upgrade and downgrade the computers. Maintain physical servers, virtual machines and Cloud-Based Virtual servers• Windows Server administration support for windows 2003 and 2008 server• Create, delete, modify and troubleshoot on user IDs in AD• Troubleshoot problems reported by users, perform daily system monitoring and system backups• Resolve at least 40-50 tickets (Share point ticketing system) in each month to achieve the team target• Provide outstanding services to the customer in remote session and over the phone• Install and remove different type of software in desktops and Laptops Show less

Qatar

Installing & troubleshooting operating systems / Desktop Support / Internet and printer sharing / Incident creating / Software solutions / Good communication with users / Enhancement to computer hardware & Network / MS office / Typing speed / Active directory / Citrix / Outlook configuration & Solutions / Provide any kind solution on time by (Mail, over the phone 24/7)

Doha

Configuring LAN NetworkTrouble shooting printers and desktops Software installation, upgrade Works on projects Server maintaining Server upgrading Basic PBX installation Configuring domain account Etc..

Doha

Working on AD Microsoft exchange (outlook)Softwares installation Pc upgrading, downgradingFormattingInternet explorer solution Network issue solution Citrix Remote desktopEtc..

Sri Lanka

Responsibilities & Syllabus of Lecturing:-DIPLOMA IN ADVANCE HARDWARE ENGINEERING • Introduction of computer, identification of peripherals • Pc assembling & System configuration • OS Installation (XP, Windows7 & Windows 8) & Device drives & Software installation • Trouble shooting, Networking DIPLOMA IN INDUTRIAL NETWORK ADMINISTRATION • Introduction to network, Network hardware devices & Introduction to virtual computing• IP addressing & Workgroup/ Peer… Show more Responsibilities & Syllabus of Lecturing:-DIPLOMA IN ADVANCE HARDWARE ENGINEERING • Introduction of computer, identification of peripherals • Pc assembling & System configuration • OS Installation (XP, Windows7 & Windows 8) & Device drives & Software installation • Trouble shooting, Networking DIPLOMA IN INDUTRIAL NETWORK ADMINISTRATION • Introduction to network, Network hardware devices & Introduction to virtual computing• IP addressing & Workgroup/ Peer to peer network • Clients/ Server network & Wireless network• Managing workgroup network environment & domain environment, User account• Internet information server (IIS) & Domain name server (DNS)• Dynamic host configuration protocol server (DHCP), Print server Show less

Sri Lanka

Responsibilities:- • Maintaining the network system • Maintaining and configuring routers and switches • Repairing, Diagnostics, Trouble shooting and upgrading computers and related peripherals • Installing, configuring & Trouble shooting operating systems. Microsoft Office, Adobe Packages and related software

Sri Lanka

Responsibilities:-• Customer relationship • Target sales• Preparing a power point and explain about targets• Highly motivate• Works with under Pressure

Master Of Information Technology, Information Technology

Beng (Hons) In Computer Networking, System, Networking, And Lan/Wan Management/Manager, Second Upper

Certification In Diploma, Network Administrator, Destinction

Activities and Societies: Student in Network Administrator Fully completed with Practicals In Network Administrator

Microsoft Certification, Msca Windows 8 Configuration, Distinction

Activities and Societies: Student as a MCSA Windows 8 Configuration Fully Completed with in MCSA Part 1 Windows 8 Configuration

Bachelor'S Degree, Computer Network Technology, Merit

Activities and Societies: Student as a Diploma in ICT Completed BTEC IN HND (Computer Network Technology) Digree Second Year

High School, Information Communication Technology, Credit

Activities and Societies: Student as a BTEC in Computer Network Technologhy Successfully Completed ADVANCE DIPLOMA IN ICT (Information.

High School, Computer Hardware Engineering, Pass

Activities and Societies: Betminton Tournment Successfully Completed In Certificate In PC Hardware Engineering

Ordinary Level

Activities and Societies: Activity took part in the inter-house Sports Competition such as the basketball tournament, Soccer tournament.