As a Reservations Ticketing Agent at FitsAir, I provide excellent customer service and handle bookings, cancellations, and enquiries for domestic flights. I have a Diploma in Aviation from the International Airline Ticketing Academy, where I learned the fundamentals of airline operations, ticketing systems, and aviation regulations. I am also a Software Engineering student at the National Institute of Business Management (NIBM - Sri Lanka), where I am developing my programming skills and exploring my passion for computer games. I have two months of work experience in the aviation industry, and I am eager to learn more and grow my career in this field. I enjoy working with a diverse and dynamic team, and I am committed to delivering quality and satisfaction to the customers and the company.