Head Of Operations
Current* Responsible for managing FM contracts at North coast which consists of Palm Hills elite resorts (Hacienda Bay, White, West, Heniesh), specific contract at Marassi , and Amwaj mobile team.* Identify, develop, implement and review FM based solutions that clearly demonstrate added value to the client’s requirements. * Establish and maintain strong relationships with key clients, ensuring client satisfaction and loyalty.* Study new tenders RFPs , Manage assessment team , deliver operations scenario with budget forecast . * Maintain strategic overview of service progress, from a commercial and technical perspective.* Responsible for Operational Budget design, submission, and approval from client. * Maximize & generate new revenue streams, provide expenses optimization techniques to all key persons. * Management of monthly P&L, ensure finance analysis reports corrective actions to be conducted. * Contract management with service providers, Ensure SLA and KPIs are obtained, * Managing Out of scope profiles: paid services profile, and variations (VO) , budgeting and Daily operations. * Ensure KPIs, objectives achievements quarterly, submit improvement plans for deviations. * Participate in ERP cycle creation, execution, producing sufficient dashboards for upper management and Client.*Assure that ERP procedures applied properly on ground.•Implement continuous improvement to the 4M (manpower – machinery – materials – methodology) *Inventory and assets control.