● Participate in the company goal-setting initiatives such as but not limited to revenue budget, price and margin objectives, inventory management, effective sales and marketing programs and strategies. ● Act as a key contact for all top customers within the assigned area● Maintain business relationships with key account decision makers through trade show functions and meetings● Optimize and work through necessary sales processes with finance, logistics and other non-sales departments● Prepare sales forecasts for the assigned market segment and recommend sales programs which are measurable for sales growth● Attract, hire, motivate, and develop high impact sales people capable of meeting/exceeding sales goals and lead them to high performance through appropriate leadership, coaching and motivation.● Ensure distribution objectives are attained as assigned on a consistent basis● Timely preparation & submission of monthly, quarterly and annual statements, analyses sales & expense reports as required to meet monthly deadlines.

● Plan warehouses and distribution centers for efficiency in both operations and capacity● Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency● Coordinates with other functions in Supply Chain and other related functions internally to ensure that targets and objectives are met in line with company direction and customer requirements.● Coordinate and track movement of goods through logistic pathways● Review freight rates and other transportation costs to keep working costs low● Aid with maintaining logistics planning tasks and resolve daily carrier issues as needed to ensure service performance● Coordinate with in-house sales team to promote accurate and timely processing of orders for customers● Serve as initial point of contact to receive and handle issues regarding service, rates, schedules, etc.● Manage positive day to day relationships with carriers.

● Plays a key role in achieving and exceeding the company annual booking objectives● Work with sales and other internal teams to set a revenue budget, price and margin objective and develop an effective sales and marketing strategies to ensure long term growth and client satisfaction● Track and manage submitted tender opportunities and initiate follow up process● Lead, supervise, motivate and develop the operation and sales team to meet the sales goals and lead them to high performance through appropriate leadership, coaching and motivation.● Maintain accurate client records, keeping track of any contract updates and renewals ● Track weekly, monthly and quarterly performance and sales metrics, and generate sales progress report● Listen to clients’ requirements and present appropriately and create detailed proposal ● Build and strengthen client relationships to achieve long-term partnerships

● Manage ground operations of Watania agencies with speed, efficiency and accuracy for each of: Atlas Global, Jordan Aviation, FlyNas, Mahan Air, Qeshm Air, Zagros Airline, ATA Airlines● Ensure a timely passenger check-in at ticket counters, departure and arrival gates● Provides assistance and customer service to passengers by performing check-in, reservations, ticketing, and baggage processing duties● Responds to customers' inquiries and properly apply service for special care/ special needs passengers through arrival and check-in processes.● Assist Ramp Service Agents by making wheelchairs and strollers available for loading prior to departure, and ensure they are delivered to the passengers upon arrival● Guide arriving aircraft to the gate with safety and accuracy● Unload baggage/cargo swiftly and safely● Load outgoing cargo and baggage according to load plan and procedure

• Convert sales leads and market potential into materialized business through sales visits,presentations and promotions• Monitor competitor activity and to keep abreast with market conditions, reporting opportunities /threats• Build and maintain a healthy and mutually beneficial relationship with customers• Compile monthly sales and business development plans and review it with the GM• Developing Annual Sales Budget, along with a matrix of clients, monitoring performance of the salesteam with the clients.• Provided agency support for the customers of the company, especially in record keeping ofapproximately 2000 to 3000 visas per month.• Negotiating with potential clients from Baghdad, Basra, Erbil, Sulaymaniyah and Najaf

• Achieve Iraq sales objectives in close co-ordination with Corporate Support Unit / Agency SupportUnit based on local market conditions and the defined U.A.E sales policies.• Create new sales activities and improve revenue, whilst contributing ideas on trends anddevelopments towards achieving long and short term• Investigate Lost Sales opportunities, and avoid reoccurrences• Counsel customers, agents and travel co-coordinators on sales related issues thus ensureproductivity at all times.• Actively pursue to improve sales techniques through corporate / agent Multimedia presentations

• Responsible for the turnaround coordination process, and to act as the 'key man' to ensure that theaircraft departs safely, securely and punctually.• Develop a close, positive working relationship with Ramp and Guest Services teams to ensure thatloading and boarding is achieved within specific agreed parameters.• Monitor the boarding progress and ensure to initiate offloading procedures in a timely manner.• Undertake checks at the boarding gate and ensure that excessive hand baggage collected at the gateare properly tagged and safely loaded.• Ensure that all stakeholders involved in aircraft are fully briefed before arrival.• Managing the reservation team and escalated queries• Staff rosters during normal working day and holiday periods, ensuring even distribution of workflow• Dealing with ticket reissues, upgrades, reroutes, lost tickets, etc both telephonically and face-to-face.• Staff recruitment when required, in co-operation with the HR.• Continuous motivation of the team to provide best service.

• Establish and maintain maximum and minimum consumables inventory levels• Coordinate with in-house sales team to promote accurate and timely processing of orders forcustomers• Aid with maintaining logistics planning tasks• Scan orders into computer and track shipments across multiple channels.• Support with maintenance of logistics policies, procedures, support plans and similar data.