RESPONSIBILITIESA) To coordinate and manage relation in a timely manner between CSR team and company's logistics, sales and Finance departmentsB) Organize and prioritizes duties among the team members. C) Recognizing and managing assertive customer needs. D) Investigates and resolves customer complainsE) Set goals and the key performance criteria and accountabilities within the departmentF) To ensure that customer orders are efficiently and effectively managed in order to meet customer's requirements. G) To create and build a strong relation with both external and internal customers to meet overall company objectivesH) Maintaining Daily & Monthly Sales ReportI) Making Area Wise and Manager Wise SalesJ) Making product wise reportK) Updating of Customer Data BaseL) Coordination with the regionsM) Updating of Inactive PayphonesN) Collection of Customer relation forms from the regions and forwarding to the CRMO) Presentation and any other special report assigned by the managementP) Involve with internal Auditing team for audit activitiesMAIN ACTIVITIES1. Create and implement working plans and activity for the team2. Ensure and maintain high level of relationship and communication with company's-Managment Team, sales team,logistic and finince departments3. Review with Finance invoicing,payment issues, credit limit and other finance issues. 4. Effectively trains team members on the best use and utilization of the system 5. Promote teamwork 6. Implement department standard operating procedures7. Review pending and open orders on monthly basis and take the necessary corrective measures8. Ensure customer orders are reviewed, accepted and delivered 9. Quoted prices are maintained and authorized credit facilities are not exceeded. 10. Organize and optimize deliveries to customer

Export from Stock & Cross Trade: Plan and Supervise export shipmentsExport documentation with letter of credits (L/C), Standby L/C for all Far East countries, East Africa and all Middle East and GCC countries.Supervise back to back sea shipments & follow up with customer queries with regards to shipment bookings and tracking.Negotiating L/C clauses with Bank, supplier and Customer & Liaison with bank for the necessary negotiation for the L/C clausesLiaising with local + overseas reputed banks, shipping, Transporters, freight forwarding and insurance companies.Maintaining database of buyers, suppliers, transportersPlanning and coordinating for timely export shipments with inspection companiesOrganize shipments with branch offices, suppliers and customersWarehouse management skills resulting in accurate inventory level Managing the supply chain and all import & export logisticsHandling entire documentation involved from finalization of order to completion of order – Mainly Commercial Invoices, Online Chamber registration for COO, Legalization, Vessel Booking for the shipments, Instruction to forklift people to load the containers, Documentation for Export, Inspection (if require) coordination, Insurance (if require), Preparation of Bank documents like Collection Order & Bill of Exchange & finally submission of Documents in BankPassing Export Bill through E-Clearance (E-Mirsal 2)Arranging Insurance (urgent & consolidated)Preparing Bill of Exchange for Bank documentsCost reduction activities Import from Different Destinations:Planning and coordinating for timely import shipments (Sea & Air shipment)Import order processing and Follow upsExecuting import L/C, Handling and negotiating L/C documentationCo-ordinating with supplier, customer and freight forwardersPassing Import Bill through E-Clearance (E-Mirsal 2) & Arranging Insurance (consolidated)