• Design and implement Dynamics CRM solutions to be fully compliant with customer business processes• Design, code, test program or CRM application modules that meet Architecture Blueprint specification• Participate in execution and documentation of tests ensuring that an application or architecture meets agreed Quality standards• Assist in the integration of application components• Close cooperation with client teams and follow up business requirements

Managing a portfolio of accountsUsing an existing network of industry contacts to generate new businessLeading project management activityEnsuring necessary actions are undertaken by the account teamBuilding a 'territory'Achieving sales targetsDelivering sales presentations to high-level executivesAttending client meetingsMaintaining and expanding relationships with existing clients

relationship building;researching the market and related products;presenting the product or service in a structured professional way face to face.

• Applications Development:- Implementation/ Development Microsoft Dynamics CRM for the Corporate Sales Cycle.- Implementation/ Development Ecommerce Application to be online store.- Following up with developers those working on ERP for finance department.• Database Administration:- Scheduling Daily Backup and Weekly Indexing.

Delivering Customer Service Training 1to many in a training room Or 1to1 on floor couching depending on rush against monthly target progress.Delivering Telephone Etiquette Training Delivering Product Knowledge Training to 5 different projects in parallel through the month. Monitoring and observing for scoring with quality & Feedback department.

•Siebel CRM development/ customizationUpon receiving a Document of a complete work life cycle Description from the client business side requesting CRM Implementation we start to think how it’s going to be designed and after drawing a full system acceptable diagram we execute their vision into an Information System to be suitable and efficient to support them to get their money back as fast as we can, providing full support after delivery for over 48 CRM On Line Projects.•Implementation development & maintenanceTo make sure that all Applications working on its best performance; we plan a daily backup for daily operation files and weekly check on Data Base engines.•Using VB Script In developmentWe use VB Script to develop hard requests that is not applicable with Siebel CRM wizards or not straight forward requests and need work around. •Working on variance Modules like -Order taking Configuring Siebel CRM to be POS application for delivery services projects.-Service request management Configuring Siebel CRM to be ticketing system for Customer service Projects.-Smart scriptUsing Smart Script to accomplish projects surveys. And apply the best practices.•Reporting/Analysis Tools (For CRM) using Crystal Report.