Mohammed Saif Khan Email and Phone Number

Monitor hours of service (HOS) regulations to ensure all drivers and operations meet legal standards.Asset tracking (trucks & trailers)Trailer Monitoring: Track and manage the real-time location of trailers using GPS and tracking systems. Ensure accurate and up-to-date information on trailer movements.Data Management: Maintain detailed records of trailer locations, statuses, and cargo conditions. Input and update information in tracking systems and databases.Coordination: Collaborate with drivers, dispatchers, and warehouse personnel to coordinate trailer movements, resolve issues, and ensure timely deliveries.Problem Resolution: Address and resolve any issues related to trailer location, delays, or cargo discrepancies. Escalate significant problems to the appropriate departments.Analyze safety scores, identify risks, and implement strategies to boost safety performance.Track compliance violations, create corrective plans, and maintain regulatory adherence.Ensure compliance with DOT regulations covering driver qualifications, vehicle maintenance, and operations.Develop training programs to keep employees informed about compliance standards.Communicate with drivers when vehicles need to be dropped for service.Works closely with the customer service department to ensure proper freight routing.

• Responsible for billing and payment Request.• Prioritise transactions according to documented guidelines to met SLA.• Handle ownership change requests such as address change, beneficiary change, and name change.• Responsible for processing collateral assignment and collateral release.• Apply premium payments / deposits to policies.• Facilitate changes in payment mode, banking details, and pre-authorized checking.• Process wires and write-offs.• In charge of responding to general billing and PAC inquiries.• Process disbursements transactions such as surrender, withdrawal, and loans.• In charge of attending to general disbursements inquiries and provisioning of disbursement quotes and outputs.

• Medical billing and charge posting.• Revenue cycle management.• Analyze client billing process, discover provider account level problems, develop effective solutions.• Interpret billing requirements/changes issued by payers.• Build an effective billing error resolution process.

• U.S Customer Service program(Blended process).• Billings based customer support for health and health wellness programs & products.• Providing customer billing and order details through email and call.• Also help them managing their accounts.• Mentor new recruits to help them improve their process knowledge and quality.