Mohamed Said Email & Phone Number

Egypt

Strategic Planning: Contributing to the development of IT strategies aligned with overall business objectives identifying opportunities for innovation, and recommending strategic investments in IT infrastructure. ERP System Implementation (SAP, Oracle, Dynamics 365, Odoo, Salesforce, Zoho, Infor, Opera): Currently leading the seamless deployment of ERP solutions, ensuring alignment with organizational goals and objectives. Spearheading vendor selection, negotiation, and implementation processes to optimize resource utilization. Directing system configuration, customization, and integration efforts for enhanced operational efficiency. Conducting comprehensive user training sessions and providing ongoing support to ensure smooth adoption and utilization. Security System Management (Palo Alto, Sophos, Fortinet, SonicWALL): Actively managing and enhancing organizational security through rigorous vulnerability assessments and penetration testing. Deploying and overseeing advanced security solutions from Palo Alto, Sophos, Fortinet. Developing and enforcing robust security policies to safeguard sensitive data and assets. Collaborating with cross-functional teams to address emerging security threats and ensure regulatory compliance. IT Infrastructure Deployment (Main & Sub Branches, New Capital Projects, Marom Hotel): Currently overseeing the planning, execution, and optimization of IT infrastructure projects across various locations. Defining project scopes, resource allocations, and timelines to meet current business demands. Managing the installation, configuration, and testing of network equipment and servers to ensure seamless operations. Providing ongoing maintenance and support to uphold system reliability and business continuity.Team Leadership and Development: Providing leadership and guidance to the IT team. This includes setting performance expectations, conducting regular performance reviews, and identifying opportunities for skills development and training.

Cairo, Egypt

Orchestrated the planning, execution, and closure phases of numerous IT projects encompassing CCTV, audio & video systems, access control, fire systems, conference systems, backup systems, and storage systems. Formulated comprehensive project plans inclusive of schedules, budgets, resource allocation, and risk mitigation strategies. Collaborated closely with stakeholders to elicit requirements and ensure alignment with project objectives, fostering effective communication and buy-in. Spearheaded cross-functional teams, driving project delivery within stipulated timelines and budgets while upholding stringent quality standards. Conducted regular project status meetings, furnishing stakeholders with updates and promptly addressing any issues or concerns to maintain project momentum. Monitored project progress and key performance indicators, instituting necessary adjustments to ensure the attainment of project goals. Cultivated and managed vendor relationships, overseeing procurement processes, negotiating contracts, and evaluating vendor performance. Ensured compliance with pertinent regulations, standards, and best practices throughout the implementation of IT systems, mitigating risks and ensuring adherence to industry norms. Facilitated user training sessions and promoted the adoption of new technologies, facilitating a seamless transition and fostering user satisfaction. Diligently documented project activities, capturing lessons learned and best practices for future reference and continuous improvement initiatives.

Cairo, Egypt

Deployed, configured, and maintained a diverse range of infrastructure servers, ensuring the reliability and functionality of essential systems such as SQL, Oracle, and Active Directory. Conducted regular audits and optimizations of the company network infrastructure, proactively identifying and addressing issues to maintain maximum efficiency and performance. Utilized network monitoring tools to track and analyze network utilization, promptly identifying and resolving bottlenecks and security threats to ensure uninterrupted operation. Implemented robust backup strategies for all company servers, safeguarding critical data with automated daily, weekly, and monthly backups and rigorous validation procedures. Provided frontline technical support to end-users via a trouble ticketing system, swiftly diagnosing and resolving, software, and network issues to minimize downtime. Managed antivirus solutions across servers and workstations, ensuring comprehensive protection against evolving threats and compliance with security policies. Configured and maintained firewalls to control inbound and outbound traffic, fortifying the network against unauthorized access and malware attacks. Established internal and external domains for development, testing, and customer demonstrations, leveraging virtualization technologies for efficient resource allocation and security. Provided remote deployment services for critical products, utilizing remote administration tools scripts to streamline processes, maintain operational continuity. Conducted comprehensive cost-benefit analyses, providing recommendations for strategic network, hardware, and server upgrades to enhance performance and reliability. Designed and maintained comprehensive Disaster Recovery Plans (DRP) for critical applications and production servers, ensuring resilience against unforeseen disruptions. Managed user accounts, permissions,maintaining compliance with security policies while facilitating smooth user access.

Cairo, Cairo, Egypt

Managed hosting and domain-related issues for clients, ensuring smooth operation and resolving any technical issues promptly. Provided comprehensive IT help desk support, addressing user queries and technical issues efficiently. Implemented and maintained Windows Server 2008 environments, ensuring stability and security. Managed ISA Server configurations, optimizing network traffic and ensuring secure internet access. Led the implementation of ERP and CRM software solutions, overseeing the deployment process from planning to execution. Acted as the primary point of contact for clients, understanding their needs and aligning solutions accordingly. Collaborated with internal teams to ensure successful implementation and integration of software solutions. Provided ongoing support and training to clients on newly implemented software systems. Monitored system performance and conducted regular maintenance to ensure optimal functionality. Prepared and delivered progress reports to management and clients, highlighting achievements and addressing any concerns. Project Management: Overseeing IT projects from initiation to completion. This involves defining project scopes, creating project plans, allocating resources, managing timelines, and ensuring projects are delivered on time and within budget.

Bachelor'S Degree, Computer And Information Sciences And Support Services, V. Good

Primary School, Mathematics And Computer Science, Excellent