Mohammed Salih Email and Phone Number

. Identified gaps in a high priority workflow using SQL analysis that uncovered over a million $ in fraud losses.. Conducted research on spam, fraud, and user behavior to contribute to machine learning models.. Collaborated with Legal to create operational guidelines for interactions with external stakeholders via CRM tool.. Partnered with risk analysts, engineering, and payments teams to enhance fraud prevention tools.. Guided team members at different stages of their career development during the onboarding process.. Streamlined training documentation and developed a centralized website, which reduced onboarding time by 50%.

. Built and scaled a Quality Assurance Specialist Internal Team. . Reinvigorated the team performance by implementing a coaching program to identify learning gaps and optimize workflow placement, which resulted in a 25% increase in metrics in 3 months.. Calibrated and set benchmark scores with stakeholders and global trainers to maintain consistency in quality evaluations based on updated quality metrics.. Analyzed reporting and reviewing of bad cases, arbitration and top quality drivers impacting key metrics to come up with solutions for improvement.

. Incident Response: Provided regular monitoring, triage, response and tuning to stakeholder escalations. . Optimized program management by developing an automation tool, significantly expediting decision-making and resulting in a $115K cost savings for our team. Scaled tool for Global Ops vendor team.. Collaborated with Legal and Public Policy teams to deliver Arabic expertise aiding in identifying gaps in development and app policy guidelines (Terrorist org Blacklist). Spearheaded risk management, transactional fraud, and app developer compliance.. Investigated and troubleshot high-priority P0 and P1 regulatory and export control cases through the process of appeal and resolution.. Created an innovative procedure for detecting violations related to sexual content and marketing tactics.. Performed data and analytics and pinpointed prospects for revising our internal policies.. Delivered broad-spectrum support across cross-functional teams to effectively address user concerns and counteract harmful trends.. Architected the training presentations and visually striking dashboards to enhance the internal QA process.. Achieved the role of Editor for the Trust & Safety newsletter, successfully recruiting top talent from cross-functional teams and expanding coverage to five global operations teams, contributing to improved communication and information dissemination.

TASK:• Establish social and engaging relationships with Fenix fans• Increase brand awarenessCLIENT: • Fenix Supper ClubAPPROACH:• Moving from Traditional CRM to Social CRMRESULTS:• Tested and revamped post & tweet methodology - Reach of posts up 150% - Comments on posts up 150% - Like on posts up 150 % - Shares per post up 300%• Expanded social community - Total page likes up 260% - New milestone of 1300 followers• Hosted first Tweet-up party - Over 130 Twitter mentions per tweet-up above average of 5 per night - Rise in Happy Hour activity - Increase in promotional value for wine brand • Forged new social event engagement (Michael Grimm, America Got Talent Winner) - Engaging performer contacts & seeking relevant audience - Seeking out Grimm fans led to our largest social spike ever - Sharing Livestream link with Grimm fans page led to largest live online viewership• Developed Reverbnation presence and implemented outreach plan - Currently hold 2nd position for Marin music venues - 445 profile visits (increase of 100 to 450%) - Fan reach increase of 82% - Facebook fan reach increase of 86% - Twitter fan reach increase of 90% - Total fan increase of 537 (84%)• First social ads campaign• Developed Coupon Idea to empower social influencers to advocate for Fenix• Created promotional materials for upcoming Battle Of The Bands• Outlined plan for social features on branding personalities (Fenix Band)

Domingo Effect: The Disruptive Philosophy of Increasing Brand Awareness of Ghirardelli Chocolate• Developed a cocofé lounge marketing concept that will help Ghirardelli increase it's brand awareness in the $67 billion café market• Conceptualized an online strategy that combines social artificial intelligence with customer engagement• Researched the profitable need for an employee relations department • Shadowed managers, chocolatiers, and customers to develop bonding relationships strategies • Assisted manager in daily activities and was key liaison to negotiate with AT&T Park's warehouse manager• Developed key points that will convert fans wait time into fun memorable moments• Developed key strategy to create chorus song for our hot cocoa brand ambassadors• Designed employee dress code model based on their interest and Ghirardelli's cohesive branding image