Sales and Business Development, Customer Relationship Management, Contract Negotiation, Market Analysis, Pricing Strategy, Budget Management, Compliance, Supply Chain Management, Transportation Coordination, Logistics Planning, Vendor Management, Performance Monitoring

• KPIs: On Boarding Riders, Vendors Performance, Churn, NPS, Maintaining City FF, Riders’ Experience• Use a data driven approach to understand underlying reasons for supply shortage and drive initiatives to ensure optimal supply utilization.• Maintaining day-to-day records of supply growth, performance, and quality with regular analysis and reporting of findings.• Troubleshooting captain problems, analyses and reporting of the issues, solving and assisting in the implementation of solution.• Leading the team to provide top-notch rider support, growing the supply, and managing the day-to-day supply operations.• Continuous Improvement on the processes and improving product to seal loopholes in the system and work on reporting to help the management understanding supply pains.• Running and assessing different retention experiments and building playbooks of best supply practice• Leading daily, Weekly communication plan, and Collaborating with Operations, Compliances, Quality and Performance teams.

Key Achievements: Increased profit by 40%, successfully managed and lead contract function in the international competitive bidding process with a success rate of 40% approx. Instrumental in devising a strategy for a negotiated settlement and successful close-out of legacy projects with the recovery of approx. 119%, which were otherwise long held-up.Established regional office from scratch, trained and developed inventory in healthcare and medical devices verticals.Responsibilities: • Oversee sourcing, selection, and hiring of customs clearance agents in order to enhance customs clearance times and avoid financial penalties.• Responsible for interface with customers and company sales representatives to receive orders, returns, and fulfill customer needs. • Office Management: Manage regional office, liaison with management regional offices (i.e. CRM, AR/AP, Sales Support, Supply Chain etc.) to ensure smooth function of operations. • To Ensure consistent supplies of all the products to our Partners supported by cost savings and by having handy alignment with the DC.• Build right procedure of realistic demand plans in collaboration with sales & marketing - liaise with Sales Director to reflect market needs on monthly basis.• Develop and implement SOPs across the operations, improved customer service by taking several initiatives for quality management. • Accounts Payable: Timely and accurate preparation and submission of Accounts, ensure accounts are maintained documented according to the standards.

Responsibilities: • Worked on the quotation, sales orders, delivery, post goods Issue, billing, special sales orders, and document flow in the sales process. • Purchased requisition, purchase order, inbound & outbound deliveries, goods issue and receipt, inter-branch transfers.• Responsible for the customer service of the eastern region in KSA & Bahrain. • Forecast services and products to meet the business needs regularly. • Act as the one point contact to all the queries related to the portfolio managed in the region and thereby support the Master data team to rectify/amend the product across the Country. • Supported Product Managers to update product information like pricing, product hierarchy, material type in SAP, and pricing analysis for Project tenders.

• Responsible for the smooth functioning of operations on day to day basis.• Inventory, office stock, and ordering supplies as necessary, keep physical & dolphin balances equal and reduce variances. • Bid preparation, pricing, and review activities for government projects.• Prepare all reports and present them to higher management on a regular basis. • Successfully generated new customers and retained current by improving customer commendations.

• Primary responsibility was to attend calls & reply to the customer’s queries. • Attended inbound calls & make outbound calls to assist customers who have specific inquiries. • Coordinated with sales, accounts receivables manager, and the delivery team to assure customers delivery on time. • Prepare Government and local tenders.• Keep a track record of all special items ordered, other responsibilities as required.

• Primary responsibility was to verify information, operating data entry devices and preparing documents, and data entry.• Verify inventory computations by comparing them to physical counts of stock and • Marking stock items using identification tags, stamps, etc. • Investigate discrepancies or errors. Deciphering garbled recordings, sloppy handwriting, or faded text and transforming them into digital data.

• Mainlined responsibility for undertaking various tasks such as postings to General Journal and General ledger, A/P, A/R, generated P&L reports and Balance Sheets • Assisted in company reconciliations, track petty cash accounts.