● Effective Leadership: Successfully managed and developed high-performing teams across multiple regions, including India, UKI, AUNZ, and EMEA. ● Performance-Driven Culture: Implemented performance management strategies to set clear expectations, provide regular feedback, and conduct performance reviews, fostering a culture of continuous improvement and motivation. ● Conflict Resolution Expert: Proactively addressed team conflicts and disputes, maintaining a positive… Show more ● Effective Leadership: Successfully managed and developed high-performing teams across multiple regions, including India, UKI, AUNZ, and EMEA. ● Performance-Driven Culture: Implemented performance management strategies to set clear expectations, provide regular feedback, and conduct performance reviews, fostering a culture of continuous improvement and motivation. ● Conflict Resolution Expert: Proactively addressed team conflicts and disputes, maintaining a positive and collaborative team environment. ● Mentorship and Development: Provided guidance and support to team members, helping them develop their skills and advance their careers. ● Metrics-Focused Operations: Drove the team to achieve key performance indicators (KPIs) such as CSAT and TRT through effective process optimization, data analysis, and quality assurance measures. ● Customer-Centric Approach: Ensured exceptional customer satisfaction by providing timely and effective resolution of customer issues related to Google Ads, including policy violations, billing problems, and product concerns. Show less

● Quality Assurance: Evaluated premium websites and landing pages for Google Ads, ensuring compliance with established guidelines and standards. ● Ad Rating: Rated ads based on their quality and adherence to guidelines, providing accurate and consistent assessments. ● Issue Reporting: Identified and reported non-compliant ads, contributing to the overall quality and integrity of the Google Ads platform. ● Subject Matter Expertise: Served as a floor SME, providing… Show more ● Quality Assurance: Evaluated premium websites and landing pages for Google Ads, ensuring compliance with established guidelines and standards. ● Ad Rating: Rated ads based on their quality and adherence to guidelines, providing accurate and consistent assessments. ● Issue Reporting: Identified and reported non-compliant ads, contributing to the overall quality and integrity of the Google Ads platform. ● Subject Matter Expertise: Served as a floor SME, providing guidance and support to team members on Google Ads policies, guidelines, and best practices. ● Data Analysis: Assisted the team lead in building daily data reports, contributing to the team's understanding of performance metrics and trends. ● Total Experience: 8 months in the role of Senior Associate for Google Ads. Show less

● Content Moderation: Reviewed TikTok videos from around the world, ensuring compliance with ByteDance's content guidelines. ● Policy Enforcement: Removed videos that violated company policies, including hate speech, harassment, explicit content, violence, copyright infringement, defamation, and child exploitation. ● Team Support: Provided assistance and guidance to team members, helping them to complete their tasks efficiently and effectively. ● Quality Assurance:… Show more ● Content Moderation: Reviewed TikTok videos from around the world, ensuring compliance with ByteDance's content guidelines. ● Policy Enforcement: Removed videos that violated company policies, including hate speech, harassment, explicit content, violence, copyright infringement, defamation, and child exploitation. ● Team Support: Provided assistance and guidance to team members, helping them to complete their tasks efficiently and effectively. ● Quality Assurance: Maintained a high level of quality in content moderation, carefully reviewing both visual and audio content. ● Policy Expertise: Received comprehensive training on company policies and guidelines, demonstrating a strong understanding of content moderation principles. ● Total Experience: 18 months as a Content Moderator at Webhelp India Pvt Ltd. Show less

● Content Moderation: Reviewed YouTube live stream videos, ensuring compliance with Google's Trust and Safety guidelines. ● Policy Enforcement: Removed inappropriate content that violated company policies, including spam, deceptive practices, sensitive content, violent content, regulated goods, suicide, and self-harm. ● Real-Time Monitoring: Maintained a high level of focus and attention during live stream moderation to identify and remove potentially harmful content… Show more ● Content Moderation: Reviewed YouTube live stream videos, ensuring compliance with Google's Trust and Safety guidelines. ● Policy Enforcement: Removed inappropriate content that violated company policies, including spam, deceptive practices, sensitive content, violent content, regulated goods, suicide, and self-harm. ● Real-Time Monitoring: Maintained a high level of focus and attention during live stream moderation to identify and remove potentially harmful content. ● Quality Assurance: Adhered to strict quality standards, maintaining productivity and AHT targets while ensuring zero quality errors. ● Policy Expertise: Received comprehensive training on Google's Trust and Safety policies, demonstrating a strong understanding of content moderation principles. ● Total Experience: 14 months as a Content Moderator at Concentrix. Show less