• Systems administration and server monitoring. • Strong working knowledge of either Networks, Hardware, or Software. • User support (first-level support). • Schedule, perform, and verify regular data and system backup. • Stock and re-order general system utilities, such as ink-ribbons, and toner. • Cartridges, printer paper, special forms, tapes, and other relevant Computer supplies. • Maintain a system error log, diagnose reported problems and relay Problems to the appropriate support organization. • Daily inspection of the server room environment, including cooling, power Supply, etc. • Daily verification of the functioning of the guest High Speed Internet Service. • Email configuration on desktops, laptops, and mobile phones as per company policies. • Configuring the IP Phone & Deck Phone. • Creating the Guest Card Keys, Individual keys, Grand Master Keys (GMK), and EMK keys: (RFID keys). • Ensure daily operation of all installed systems, i.e., giving the system users the agreed system availability. • Creating a User in Active Directory and Assigning Shared folder and User folder to the new user. • Daily visual inspection of servers, network equipment, etc. for lights out, and error indication. • Checking the daily data Backup status and checking the backup tape quality. • Creating the WIFI Voucher for guests. • Managing the Music System in all outlets (ex: Reception, Lobby, Gym, Restaurants, Bar). • Kept maintenance and repair records for CCTV Security equipment. • Archived CCTV footage and maintained its tracking database.

• Systems administration and server monitoring.• User administration.• User support (first level support).• Schedule, perform and verify regular data and system back-up.• Stock and re-order general system utilities, such as ink-ribbons, toner.• Cartridges, printer paper, special forms, tapes, and other relevant Computer supplies.• Daily inspection of the server room environment, include cooling, power Supply etc.• Daily verification of the functioning of the guest High Speed Internet Service.• Installing new hardware and software.• Configuring the IP Phone & Deck Phone.• Creating the Guest Card Keys, Individual Key, Master Key and EMK Key: (RFID keys).• Creating the shared drive to the End Users.• Ensure daily operation of all installed systems, i.e. giving the system users the agreed system availability.• Creating a User in Active Directory and Assigning Shared folder and User folder to new user• Daily visual inspection of servers, network equipment etc. for lights out, error indication.• Checking the daily data Backup status and checking the backup tape quality.• Managing the Music System in all outlets (ex: Reception, Lobby, Gym, Spa, Restaurants, Bar)• Opera V5.0.04.01/8: User Administration, Server Monitoring, client installation.• Domain Controller: Server Administrator, HP Data Protector (Backup tape software).• Windows server 2008 r2 Active Directory users and computers.• DNS, DHCP and group policy management.• Micros 3700: User Administration, Menu creation, Discount creation designing touch screen menu keys.• Managing the Web Paytrax Server for HR and Payroll.• Fidelio Material control (FMC): User Administration and client installation.• iScala Accounting system: User administration.• PABX AVAYA Server Administration.• Tiger Management Service (TMS) Call accounting system: User administration.• Saflok RFID Electronic lock and Key Card access controller.• Assist Guest related issue and provide them the best service.

• Responsible for 1st and 2nd line technical support for more than 30+ clients covering 3000+ users.• Managing Service desk calls and support team.• Reports to technical manager for updates, issues, projects or any IT support related escalations.• Responsible for networking, system, installation and maintenance services.• Supporting users and network administrators over the telephone and email.• Technical support for windows and basic network issues.• Configuration and testing of any new hardware and software.• Helping end users with daily data backup and restorations.• Windows operating system installation on Laptops and desktops, including hardware upgrade and repairs.• Installation of company custom made application and Microsoft applications.• Email configuration on desktop, laptops and mobile phones as per company policies.• Symantec end point Antivirus installation and management across network.• Troubleshooting printers and fixing end user problems.• Technical support for large conferences and room systems.• Ensure computer hardware is safe & complies with health and safety.• Skype for business support for chat, conferences and telephony calls.