Mohammed Shahid Email and Phone Number

• organize, direct and co-ordinate the day-to-day running of garage• Conduct recruitment interviews to ensure vacancies are filled with suitable staff• Financial management of the companies P&L• Make effective decisions to ensure KPIs are delivered• Closely monitored compliance with pricing strategies and competitive offerings

• Scrum Master for Product team• Facilitating Scrum ceremonies• Running Daily Standups• Running Sprint Reviews• Identifying and removing impediments or conflicts so the team can progress• Working closely with Product Owners & Business Analysts• Helping in maintaining Sprint Backlogs• Working with multiple scrum teams and managing dependencies between teams• Ensuring team delivers a shippable product at the end of a sprint• Providing transparency in team performance and work in progress (Roadmap)• Coaching team on Agile principles• Providing continuous improvements via retrospectives and ensuring actions are delivered• Tracking teams Velocity and worked on reducing waste

• Implemented a business work process (beginning to end)• Ensuring Scrum Methodology is followed within the team• Identifying and removing impediments or conflicts• Running Daily Standups• Running Sprint Reviews• Liaising with Product Owners• Ensure high levels of customer service and operational standards are maintained at all times.• Revenue management (collection and payments) • Financial management of the companies P&L• Make effective decisions to ensure KPIs are delivered• Innovated marketing campaign via social media and football team sponsorship resulting in 20% increase in sales in first quarter of implementation

• Effectively improved monthly sales above £70k ranking 3rd from 17 national stores consistently exceeding monthly targets despite difficult market conditions• Managed dynamic team of senior sales staff and customer service personnel setting challenging goals while motivating staff through coaching and mentoring• Recognised as “Most improved store” by Regional Director & Loss Prevention Manager due to meticulous administration and immaculate store presentation• Innovated marketing via text message promotions resulting in £100k increase in sales in first quarter of implementation• Established new business partnerships with conservatory companies, estate agents and interior design services providers increasing bulk-orders 4-fold• Coordinated change control processes migrating from legacy ePOS systems to Cybertills allowing detailed information gathering including sales performance, basket value, discounts and manual overrides• Sourced stock at short notice through collaboration with regional stores to ensure effective replenishment and response to demand• Responsible for stores financial management, payroll, banking and reporting

• Managing Anglian Water Accounts• Taking 1st/2nd line calls from customers on a daily basis.• Ensuring calls are logged and reference number provided• Advising a fix for the issue raised, hardware or software• Taking 40-60 calls on a daily basis with a high first time fix SLA