Senior Client Advisor
• Fostered positive relationships with customers, expanding customer bases and enhancing loyalty and retention.• Helped customers complete purchases, locate items and join reward programs.• Increased revenue growth from existing customers through targeted account management and development.• Increased sales by offering advice on purchases and promoting additional products.• Established and maintained positive, profitable client relationships through superb communication.• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.• Worked closely with shift manager to solve problems and handle customer concerns.• Maintained customer satisfaction with quick and professional handling of product returns.• Used POS system to process sales, returns, online orders and gift card activations.• Logged reports, expenses, receipts and sales documents into digital database.• Co-ordinate with the Store manager pertaining to all the store activities.• Negotiation and closing deals on special orders or bulk consignments.• Replenishment of stock on weekly basis and review on best sellers to never be out of stock.
