Learning Experience Manager | Academic Program Specialist | Engagement & Optimization ExpertAs a Learning Experience Manager, I am committed to creating impactful learning journeys from admission through graduation. My role involves managing and enhancing the educational experience by overseeing various aspects of program delivery and participant engagement.Key Responsibilities:Participant Engagement: Facilitate smooth onboarding and ongoing support, offering personalized assistance to address participants' needs and enhance their experience.LMS Management: Oversee the Learning Management System to ensure timely access to accurate materials, course calendars, and resources.Class Coordination: Ensure technology and logistics are in place for both in-person and online sessions, including communication with participants and faculty.Post-Class Support: Distribute materials and resources promptly to support continued learning.Assessment Oversight: Manage the execution of assessments, ensuring timely feedback and adherence to the assessment plan.Event Planning: Organize key program events such as orientations, immersions, and graduations to enrich the participant experience.Behavioral Enhancement: Foster a positive environment through strategic engagement, rewards, and recognition.Technology Integration: Implement tools to continuously improve the learning experience and program effectiveness.Data Management: Maintain and update program materials, data, and tracking systems for accuracy and accessibility.Policy Implementation: Ensure adherence to program policies, including payment collection and assessment deadlines.With a focus on optimizing educational experiences, I leverage my expertise to manage and enhance all aspects of learning programs, ensuring participants have the support and resources they need to succeed.

-Conducted Bill of Materials (BOM) Audits: Ensured the accuracy of results by meticulously auditing BOMs, identifying discrepancies, and implementing corrective actions to maintain data integrity.-Verified received part numbers and corrected inaccuracies using the "Scrubbing" method, ensuring all entries were up-to-date and accurate.-Generated part numbers from provided descriptions, and replaced obsolete components, and recommended suitable upgrades to improve product offerings.-Collaborated with product managers by providing critical information to secure the best possible profit margins, contributing to the company's financial goals.-Managed the return and follow-up of quotes, and coordinated with suppliers and customer service teams to ensure responses met TTI's required response times.-Formatted quotes accurately in Excel, ensuring seamless integration into TTI's quoting tool (IQ2), and facilitating efficient processing and management.-Identified and implemented process improvements to streamline the quoting process, reduce turnaround times, and enhance overall efficiency.

-Provided expert guidance and support to the sales team, ensuring the seamless completion of deals from initiation to closure-Applied in-depth knowledge of all Oracle hardware products including Blade systems, Netra, Tape Libraries and Engineered Systems enabling effective solution proposals and configurations-Managed the complete configuration of Engineered Systems for the EMEA/APAC region, ensuring compliance with regional standards and requirements.-Created quotes with requested configurations, ensuring they were suitable for customer environments by understanding and addressing customer needs.-Allocated tasks to the team, generated three-hourly reports, and published end-of-day (EOD) reports to the manager to ensure smooth operations and clear communication.

-Completed extensive training on Fulfillment by Amazon (FBA), M@, and I LAC processes, with a primary focus on FBA.-Consistently achieved and maintained high-performance metrics, including quality, productivity, first contact resolution, and attendance.-Demonstrated clear, professional, and effective written and oral communication skills, ensuring clear and concise information delivery.-Liaised with multiple departments, including Customer Service, Merchant Investigations, and Payments teams, to resolve sellers' issues and questions efficiently.-Provided successful assistance to sellers on Amazon.co.uk, utilizing Amazon's internal tools and coordinating with internal teams to deliver resolutions accurately and timely.-Exhibited excellent time-management skills and the ability to work independently, effectively utilizing departmental resources, policies, and procedures.-Maintained a positive and professional demeanour at all times, effectively managing sensitive issues and consistently portraying the company in a positive light.

-Collaborated with the SIC Global team to manage and support US & UK equity operations, ensuring seamless communication and coordination.-Identified potential clients, and coordinated with relevant teams to open and manage D-mat trading accounts.-Organized and conducted seminars in colleges and corporate houses to educate individuals on the equity market, fostering financial literacy and market understanding.-Consistently demonstrated an energetic and positive work ethic, contributing to a motivating and productive work environment.-Verified the authenticity of all documents submitted by customers to ensure compliance and accuracy to ensure a smooth onboarding process.-Executed equity orders as required, maintaining accuracy and timeliness to meet client needs.-Generated leads and managed client databases, ensuring up-to-date and organized information for effective client relationship management.-Developed and implemented strategies to enhance client retention, supporting both the existing customer base and new customers, ensuring long-term satisfaction and loyalty.