1. Installed Software at client's site devices and suggested additional safety measurements.2. Fielded inbound phone calls to deliver effective support and remotely resolve service issues.3. Utilized tools and resources to identify and resolve issues.4. Collaborated with supervisors to escalate and address customer inquiries or technical issues.5. Assisted customers in identifying issues and explained solutions to restore service and functionality.6. Recorded and maintained relevant notes for each client and work order.7. Collaborated with software developers at head office to deliver the solution and crystal reports.8. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.9. Provided continued maintenance and development of bug fixes and patch sets for existing web applications.10. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.11. Supervised and provided direction for five technical support executives.12. Trained junior members of IT team regarding the working of Focus Software.

1. Requirement analysis and Documentation.2. Worked effectively with design teams to ensure software solutions elevated client side experience.3. Devised tracking software with modules for inventory monitoring, customer relationship management, staff administration and the generation of reports.4. Directed software design and development while remaining focused on client needs.5. Modified existing software to correct errors, upgrade interfaces and improve performance.6. Worked closely with other team members to plan, design and develop robust solutions in a timely manner.7. Automated and implemented backup and recovery procedures.8. Implemented designs, including experimentation and multiple iterations.9. Consulted regularly with customers on project status, proposals and technical issues.10. Collaborated with team members to create applications system analysis based upon client requirements.11. Stored, retrieved and manipulated data for close analysis of system capabilities.12. Configured, installed, tuned with SQL and monitored the performance databases.13. Interfaced with business analysts, developers and technical support to determine the best requirement specifications.14. Worked closely with customers to efficiently resolve issues.15. Wrote test cases so that the application could be tested in a legitimate environment.16. Conduct daily standup meetings, Resolve conflicts.17. Registering Customer Complaints/ Queries in the CRM