• Provide technical and functional SAP support to the Material Management, HCM & FI/CO teams in order to optimize usage of the business application within the MM, HCM and FI/CO modules.• Monitor and assess SAP support calls and liaise with support organization for call escalation and/or additional technical expertise• Maintain functional, technical and training documentation for relevant modules, ensuring the content is current and any updates are promptly communicated to the relevant End user • Maintain overall responsibility for standardization of business and system processes • Demonstrate continuous improvement by initiating the investigation, business analysis and business case evaluation of new technology, methodologies and processes to ensure ongoing operational and applications improvement