As a Assistant General Manager at NoBroker.com, I specialize in project and operations management, with a focus on improving operational systems, processes, and best practices. I formulate strategic and operational objectives, perform quality control, and monitor overall customer experience. I have successfully implemented production, productivity, and customer service standards, and enabled a significant increase in user retention rate.With a Bachelor of Engineering in Civil Engineering I have a strong technical background and problem-solving skills. I have over 8 years of experience in project management and operations, including leading and growing project teams, managing client relationships, and delivering high-quality results. I have worked with Bonito Designs as an Operations Manager and a Senior Project Manager, where I facilitated operations information and recommendations, and contributed to strategic plans and reviews. I love to win, but helping the team win gives me greater joy. I tell great narratives that motivate. I am constantly learning and stay calm when faced with adversity. I focus on making high-quality decisions.